Recensioni (705)

Valutazione complessiva
4,3
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
30 ottobre 2019

We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!

Wheel House Designs
Stati Uniti
Oltre 4 anni di utilizzo dell’app
18 novembre 2019

Gorgias helped us cut our respone time i half and answer our customer much faster ! The Ability to manage all channels in one place is super powerful!

Vastitch
Stati Uniti
Oltre 4 anni di utilizzo dell’app
4 luglio 2019

Nikola is the best! She has provided me instant replies and solution to my problem. I had a problem with the Gorgias not displaying my entire page. Nikola gave clear instructions and voila, I got back like there's no problem at all.

Biaggi
Stati Uniti
Oltre 4 anni di utilizzo dell’app
14 aprile 2020

This app is something else man. Seriously try it! Customer service is on point! They even gave me 3 months free due to the current virus, to help out our business!

SpineDeck™
Regno Unito
Oltre 4 anni di utilizzo dell’app
16 luglio 2020

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Bear Mattress
Stati Uniti
Oltre 4 anni di utilizzo dell’app
29 maggio 2020

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

Aruba Aloe
Aruba
Oltre 4 anni di utilizzo dell’app
2 aprile 2020

Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!

Dubranchet
Stati Uniti
Oltre 4 anni di utilizzo dell’app
18 maggio 2020

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

Step One Foods
Stati Uniti
Oltre 4 anni di utilizzo dell’app
Data modifica: 12 febbraio 2020

The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :)

That's it! Thank you, Gorgias!

Feb 12/2020

I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)

FitTrack
Stati Uniti
Oltre 4 anni di utilizzo dell’app
Data modifica: 12 novembre 2018

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias

Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year

2(X)IST
Stati Uniti
Oltre 4 anni di utilizzo dell’app