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Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery!
Thank you for your kind words! 🙏
We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.
Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
The interface is absolute a mess, there's no guidance in regards to setting up a simple chatbot. I can't seem to grasp why all chatbots have to be so damn complicated to make, rather than making a straight forward process. Cut out all bs and make it simple, like it is suppose to be.
Hi Arcade!
Thank you for sharing your feedback with us. We're sorry to hear your initial experience wasn't as smooth as expected. We've reached out to assist and help you get started. We look forward to making your experience better. 🙏🏼🍀
NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.
Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).
Hello, Team.
We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.
We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at support@gorgias.com, and one of our dedicated Team members will make sure to address all your queries.
Thank you so much in advance.
After a confusing start with the app, I managed to get it working. The support doesn't have a live support chat for some reason, and after a while they emailed back mentioning a phone call... Not something I was looking for to be honest.
When I signed up I really thought the Starter Plan was free but it's not so after 7 days of trying the app I will be removing. Wish they would support smaller businesses.
Dear Team,
Thank you for sharing your concerns.
We are really sorry to hear about this misunderstanding concerning the difference between our one-week free trial and our paid Subscription Plans.
Here at Gorgias, transparency is what we advocate, and the same goes for our Pricing structure. Our Paid Subscription Plans can all be checked on our Pricing Page (https://www.gorgias.com/pricing), including all the features each of them offers.
What we would also like to add is that we're genuinely sorry about the belated response when you initially tried to reach out. Please rest assured that one of our Team members will be getting in touch with you to discuss everything that you pointed out here.
Thank you once again for bringing this matter to our attention.
they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question is where are these information >? that i can use only 4 test ticket and than i have to pay for subscription. and how iu suposted to test app with 4 tickets ? also support..... nice guy who enter chat. 10 min waiting for respond. and after 3-4 messages he just gone without any messages.....
if this is how its work the best thing is not even start to avoid future issues
Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations.
We strive to provide clear information about our trial terms, and it's evident that we missed the mark in your case. We appreciate your feedback and want to assure you that we're actively addressing this to ensure smoother and more responsive assistance. We've reached out to you over email to go over this in-depth and help you use your trial to the fullest. 🙏🏼
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)
If you know how to navigate this enough, it will be a treasure specially with the price :) I just hope there will be live chats in whatever plans you have
Thank you for your feedback, Team. 🙏
It's truly great to hear that you're pleased with us. Your suggestions are vital to us, as they allow us to further improve your journey. This being said, we'll be relaying your remark internally and we promise that we'll do our best to keep up the good work and earn that fifth ⭐️ from you.
Thank you!
We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution
Thank you for your feedback, Team. We truly appreciate it. 🙏
We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp conversation without worrying about the timeframe!
Please make sure to check your mailbox as you'll find an email including more details on what we've got in store for you and everyone using our WhatsApp integration.
Thank you so much for bearing with us while we improve! 🤗
Pretty good!
Hi HomeDecor!
Thank you for your kind feedback! It's nice to hear you found our service pretty good! 🌟
If there's anything specific you feel we could improve to earn that fifth star, we'd love to hear your thoughts. Feel free to get in touch with us via email support@gorgias.com.
Your feedback helps us strive for excellence! 🫶🏻
They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!
We tried using it and that is what we found:
1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website.
3) The functionality and the price model is a huge joke
) Their team is only good selling their product or unnerving potential customers regardless if they want it or not
Look for cheaper and better alternatives and you will certainly find some...
Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀
Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered.
Thank you for helping us improve! 🙏🏼