Valutazione complessiva
Numero di recensioni per livello
  • Il 86% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 7% delle recensioni ha 1 stelle
15 settembre 2023

very good App, Service and Support-Team

8 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 18 settembre 2023

Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)

7 luglio 2023

It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.

Twinkles Dental Jewelry
5 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 7 luglio 2023

Thank you, team! 🙏

That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. 💛

13 luglio 2023

Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.

Stonebridge Imports
3 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 18 luglio 2023

We adore hearing that - what more could we ask for?

We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.

Thanks so much for the shout-out, we truly appreciate it. 🙏

18 giugno 2023

Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!

FRAHM Jacket
Regno Unito
Oltre 2 anni di utilizzo dell’app
Gorgias Inc. ha risposto 19 giugno 2023

Sharing your stories with us is what we love most, Team.

We will make sure to keep up the good work and become even better! 💪 In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. 🤗

21 giugno 2023

Moving from Zendesk to Gorgias has been the most wonderful experience!

It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.

It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!

Circa un anno di utilizzo dell’app
Gorgias Inc. ha risposto 23 giugno 2023

You simply couldn't have made a better choice, right? ✨

We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous.

We'll do our best to keep up that way - to continue to live up to your lovely impression of us. 💛

3 luglio 2023

Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.

Koko Black Chocolate
Circa 2 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 3 luglio 2023

We so second that! 👍

It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. ⭐️

19 giugno 2023

Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.

Oltre 2 anni di utilizzo dell’app
Gorgias Inc. ha risposto 20 giugno 2023

That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. 🤗

16 giugno 2023

Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!

Lemon Perfect
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Gorgias Inc. ha risposto 19 giugno 2023

Oh my!

Thank you, 🍋 Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! 🙏

24 maggio 2023

I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!

Bar Stool Home
9 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 25 maggio 2023

We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. 🙏

31 maggio 2023

Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.

Basic & More
Circa un anno di utilizzo dell’app
Gorgias Inc. ha risposto 31 maggio 2023

Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊