レビュー (705)

総合評価
4.3
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の8%は1つ星です
2019年8月12日

Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!

Hitcase
カナダ
アプリの使用期間:4年弱
2017年11月13日

Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.

United Car Care Ltd
ニュージーランド
アプリの使用期間:4年弱
編集日:2019年6月25日

We've been using Gorgias for about a year now and we cannot recommend it enough. Both our social media and customer support teams use Gorgias to handle inbound tickets from multiple channels. The thing we especially like is that issues/bugs get resolved quickly and that the guys are open to suggestions.

KeySmart - Premium Key Holders
アメリカ合衆国
アプリの使用期間:4年弱
2021年2月26日

It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!

trèStiQue
アメリカ合衆国
アプリの使用期間:4年弱
2024年2月19日

I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.

Squid Socks
アメリカ合衆国
アプリの使用期間:約2年
Gorgias Inc.が返信しました 2024年2月23日

Dear Squid Socks Team,

We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it caused frustration, and we appreciate your patience in resolving the issue.

Your detailed account is invaluable, and we're sorry for any confusion caused by the technical jargon and complex instructions. We're glad to hear that Richard could assist you in completing the verification. Your experience highlights areas where we can improve, and we'll be working diligently to streamline these processes and enhance the clarity of our instructions.

On a positive note, we're pleased that you find our platform beneficial, especially with its integration capabilities with Gmail and Social Media.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for bringing this to our attention.

2020年3月27日

Great app and customer service! Functionality is good, provides great way to make the customer service system faster and easy to gain insights!

OFFBLAK
イギリス
アプリの使用期間:4年弱
編集日:2020年3月12日

5* compliments to your support team; )))
The response is very fast, really helpful and super friendly.
Thank you!

Oilily.com
オランダ
アプリの使用期間:4年弱
2021年10月20日

ThePorterCollective.com
The Customer Support at Gorgias is readily available and very helpful. There are sometimes lags in the responses (hence 4, not 5 stars) but the replies are spot on, leading me generally is the right direction. The app works very well. It took me a bit to get the hang of it but now it's invaluable. Thanks!

The Porter Collective
アメリカ合衆国
アプリの使用期間:4年弱
2017年7月24日

We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.

Fire Parts
アメリカ合衆国
アプリの使用期間:4年弱
2020年4月21日

Powerfull tool. Amazing customer support, ready to answer questions in a very polite and usefull manner. Appreciate your efforts. Kind regards

Sativida
スペイン
アプリの使用期間:4年弱