Gorgias

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias

Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year

Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.

Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.

Thank you!

Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Highly recommend!

GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!

The Gorgias team as been A1 helping us identifying an issue and solving it. I could not have hoped for a better experience! Strongly recommend!

I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!

After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!

Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!

Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.

We've been using Gorgias for about a year now and we cannot recommend it enough. Both our social media and customer support teams use Gorgias to handle inbound tickets from multiple channels. The thing we especially like is that issues/bugs get resolved quickly and that the guys are open to suggestions.