レビュー (705)

総合評価
4.3
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の8%は1つ星です
2023年6月18日

Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!

FRAHM Jacket
イギリス
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2023年6月19日

Sharing your stories with us is what we love most, Team.

We will make sure to keep up the good work and become even better! 💪 In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. 🤗

2023年6月16日

Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!

Lemon Perfect
アメリカ合衆国
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2023年6月19日

Oh my!

Thank you, 🍋 Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! 🙏

2020年3月24日

Gorgias is the best support platform for businesses running on Shopify. The deep Shopify integrations are an invaluable part of our support process and saves us countless hours a month. Great support as well.

Italic
アメリカ合衆国
アプリの使用期間:2年以上
2017年11月22日

Great app! Does everything we need! Great support too!

Partserv
アメリカ合衆国
アプリの使用期間:2年以上
2023年10月25日

Quick response, lots of helpful information and links provided by operator.

Ourself
アメリカ合衆国
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2023年11月1日

Thank you for your kind words, Ourself! 🙏

We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛

2023年3月27日

Their support team is always there to help. Can't thank the team enough. Highly recommend Gorgias to any company utilizing Shopify as their helpdesk.

MìLà
アメリカ合衆国
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2023年3月28日

We’re so delighted to hear about your experience! 🎉 What we strive for is to be the best. Thank you so much for sharing your feedback and for choosing us in the first place. 🙏

2020年8月4日

We just moved from Zendesk to Gorgias, the entire set up experience was so easy and quick, Gorgias have been amazing to work with and extremely helpful and responsive. We love using Gorgias so much, it's made our team so much more efficient and focused.

The Beauty Chef USA
アメリカ合衆国
アプリの使用期間:約2年
2017年11月21日

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as well as it's integration into Shopify kind of sucks. Gorgias platform was immediately intuitive the moment we installed the app. It's got every feature we were looking for, and displays data from our Shopify store about the customer we are currently interacting with. I'm super impressed with this platform and highly recommend it to anyone looking for a customer service handling solution.

Okholistics
アメリカ合衆国
アプリの使用期間:約2年
2023年5月25日

I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.

Gisou UK
オランダ
アプリの使用期間:約2年
Gorgias Inc.が返信しました 2023年5月25日

Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. ⭐️

2020年6月22日

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved.

Thank you, team!

Super Coffee
アメリカ合衆国
アプリの使用期間:約2年