レビュー (712)

総合評価
4.2
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の9%は1つ星です
2024年2月29日

Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place.
4 stars instead of 5 as it is a little hard to set up and takes some getting used to.

Ease Living
アメリカ合衆国
アプリの使用期間:3年以上
Gorgias Inc.が返信しました 2024年3月2日

Dear Ease Living Team,

Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels.

Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process.

If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out.

Thank you once again for your review and for choosing Gorgias. 🙏

2024年6月13日

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
チリ
アプリの使用期間:3年以上
Gorgias Inc.が返信しました 2024年6月17日

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

2024年5月24日

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Dea Kudibal
デンマーク
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2024年5月27日

Hi, Team!

Thank you so much for your wonderful review! 🌟

We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.

It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.

Thanks again for your support! 🙏

2024年3月12日

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

Caci
ニュージーランド
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2024年3月14日

Hi Caci,
Thank you for sharing your experience! 🤩
Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized.
Whenever you need help, we're one message away! 🫶🏻

2024年4月23日

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

Guud Woman
ベルギー
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2024年4月25日

Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀

2024年5月21日

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
イギリス
アプリの使用期間:4年弱
Gorgias Inc.が返信しました 2024年5月23日

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

2024年4月22日

Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!

EXO Drones
アメリカ合衆国
アプリの使用期間:1年以上
Gorgias Inc.が返信しました 2024年4月24日

We're so grateful for your kind words, EXO Drones Team! 🙏

Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations.

We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with.

Thank you for choosing Gorgias! 🤗

2024年3月20日

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day.

Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.

Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.

NoCry
エストニア
アプリの使用期間:20日
Gorgias Inc.が返信しました 2024年3月21日

Thank you so much for sharing your review, NoCry Team! 🌟

We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business.

Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input.

We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! 💛

2024年3月19日

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Silverette Usa
アメリカ合衆国
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2024年3月21日

Silverette Usa Crew,

We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏

Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗

2024年4月11日

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
アメリカ合衆国
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2024年4月15日

Hello, Yogo Team.

Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.

It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.

We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.

We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.

Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.