レビュー (705)

総合評価
4.3
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の8%は1つ星です
2024年4月22日

Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!

EXO Drones
アメリカ合衆国
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2024年4月24日

We're so grateful for your kind words, EXO Drones Team! 🙏

Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations.

We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with.

Thank you for choosing Gorgias! 🤗

2024年1月12日

The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .

MaxBotix
アメリカ合衆国
アプリの使用期間:約1ヶ月
Gorgias Inc.が返信しました 2024年1月15日

Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻

2024年1月31日

Best helpdesk for shopify by far.

We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.

It is simple to set up, the possibilities are endless and they have awesome support.

They are not the cheapest, but the money is worth it.

Fabini.cz
チェコ
アプリの使用期間:8ヶ月
Gorgias Inc.が返信しました 2024年2月5日

Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻

2024年2月15日

Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.

ketolibriyum
カナダ
アプリの使用期間:3年弱
Gorgias Inc.が返信しました 2024年2月19日

Hey, Ketolibriyum Team!

Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business.

Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings.

We truly appreciate your support and look forward to continuing to serve you. 🙏

2024年3月12日

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

Caci
ニュージーランド
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2024年3月14日

Hi Caci,
Thank you for sharing your experience! 🤩
Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized.
Whenever you need help, we're one message away! 🫶🏻

2024年3月20日

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day.

Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.

Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.

NoCry
エストニア
アプリの使用期間:20日
Gorgias Inc.が返信しました 2024年3月21日

Thank you so much for sharing your review, NoCry Team! 🌟

We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business.

Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input.

We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! 💛

2024年3月19日

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Silverette Usa
アメリカ合衆国
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2024年3月21日

Silverette Usa Crew,

We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏

Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗

2024年3月27日

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Renzo's Vitamins
アメリカ合衆国
アプリの使用期間:8ヶ月
Gorgias Inc.が返信しました 2024年3月29日

Thank you for your feedback, Team!

We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential.

Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. 🙏

2024年5月29日

The app was great

C-IN2 New York
アメリカ合衆国
アプリの使用期間:2年以上
Gorgias Inc.が返信しました 2024年5月31日

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

2024年2月6日

ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.

Mr Pool Man
オーストラリア
アプリの使用期間:4年以上
Gorgias Inc.が返信しました 2024年2月8日

Hey, Mr Pool Man Amazing Team!

We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.

On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟