Gorgias , 692件のレビュー
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I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!
great app! centralizes our support needs all in one place
They care about profit more than the value they give to small businesses. I've heard many great things about them, and I was excited to try. Somebody contacted me after I had downloaded the app and told me they would be interested in getting on a call and go over the app and it's features. It sounded like a beneficent way to onboard a new customer into a pretty complicated app (at first glance atleast). I spoke to a charming salesperson, Zoran, who had told me about an onboarding specialist helping us set up and such.. But there was a catch, you had to sign up for their PRO plan that was in the ballpark of $300 a month. The first month was "free". There was no consideration for our business and how much we'd use it, even though I told them we wouldn't use that often in our non-busy season and once we got busier, MOST of our inquiries come from our Etsy channel. So it's very important that they have an Etsy channel integration. I emphasized that point numerous times. He said he'd look into it. I got out the call thinking that as nice as the guy was, he only cared about the sale more than anything else. We had a call in a week, and his attention to my top concern would provide a light whether my suspicions were true. As soon as we got on the next call, he said - and I think i'm paraphrasing here - "are you ready for the PRO plan!?". No mention of Etsy. It was just about making the sale. I called him out on the fact and said that there's no chance of us being on the PRO plan now for this year. That means no onboarding for us. The whole fake vibe of Zoran changed once he knew there would be no chance at us going on the Pro plan and pay $300 a month. The conversation swiftly ended after that because I mean, why talk to somebody who isn't paying your bills? For my fast growing business, I think we'd be better off using another provider that would care about building the relationship while we're small.
Hello Team.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you haven't had the true Gorgias experience, and we’re truly disappointed to read your review as we know we can do better. Your satisfaction is of the utmost importance to us, and we would like to show you how much we care.
Having checked your previous correspondence with our Team, we could see that there was a mention of several integrations which would be vital for your customer service that we, unfortunately, don't support at the moment. This being said, we always relay product feedback on our clients' end, since our Devs Team is tirelessly working on improving our existing, and introducing new features. Nevertheless, we'd love to send over some other recommendations on how to integrate some channels which could definitely help you reach your goals.
As for your correspondence with our Sales Team, we can assure you that everyone here at Gorgias hugely cares about our clients and the service that we provide from the very first moment.
Taking into consideration the size of your business, and its development mentioned on several occasions, we can assure you that we'll do our best to find the most suitable solution for you and your Team. We will make things right for you so that you can enjoy using Gorgias as soon as possible, and we will therefore reach out to you directly to discuss this matter further.
Once again, we're truly grateful for your feedback, and we hope that you'll give us the second chance to improve your experience with us.
Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.
Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.
What a fantastically useful app!
Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place.
I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses.
Amazing support too. Worth every penny.
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
Great app! The support from the team is always great. Fast and always friendly. I would recommend this Helpdesk to any team. Small or big.
Amazing APP!!!! I would recommend this app to ANY TEAM, the support from the team is really great!!!
Our support team could not be happier with switching to Gorgias. Not only is it a helpdesk but it also incorporated social media, where most of our customers live. The integration with Shopify makes looking at orders seamless. Setting up the rules can take time, but Chloe, the head of customer success, has literally held our hand through all of it. We would not have survived the holiday rush without Gorgias.