Gorgias

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.

Honestly can't imagine life without Gorgias now! It saves so much time as we have templates for all of the most common customer service questions, and we've created an online help centre where customers can find replies to common queries without having to get in touch, which has further reduced the number if enquiries. The support team at Gorgias are really helpful and friendly too. Would definitely recommend :)

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.

Don't think twice about making the switch if you are on the fence. Our company had been using Zendesk for over 10 years when we made the switch. Not only do we love the features of Gorgias more than Zendesk, but the cost is substantially lower. I am also impressed with the level of customer service they provide. We made a mistake on our end and they actually took care of us! We did not have any expectations, but their response to our situation was swift and extremely classy! Thanks again Gorgias team, we look forward to many years with you.

Grip Studs/Zipline Gear

Gorgias has an excellent API & they go out of their way to satisfy the customer. This app makes everything very easy to use & Richard has done a great job with us. Thank you again & highly recommend gorgias to anyone who wants to simplify the customer service!

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

The platform is getting better every month and their support is brilliant: very prompt, always keen to get feedback and understand how they can serve their clients better. Very happy with it!

Absolutely incredible! The team is so fast at handling issues/fixing them and always taking suggestions for new features as well. They are SO helpful. The Gorgias system itself is a game-changer. It has allowed our team to handle customers' requests faster and create a better experience for everyone. I can't believe we went so long without Gorgias. SO thankful!

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.