Gorgias: Helpdesk, Chat & FAQ

Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super helpful, they told me what would be the best way to organize and keep good stats for our business needs. They scheduled a follow up call for a few months down the line to make sure we are still happy and doing good with the application. Thank you Gorgias team!

Gorgias has better Shopify and social media integration than our previous Helpdesk (ReAmaze), making it worth the extra $$/month. The ability to customize macros and rules is excellent as well. Analytics functions are also more complex than our previous app.

We did have a few bugs when we first launched the app- the Gorgias team helped us out but it did take a few days to remedy. Some of the options aren't terribly intuitive but it seems like with a bit of practice in the app you can figure out these nuances.

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so much time with the automations and built in Shopify features.

Simply amazing from start to complete setup with astounding customer support. Their integration with Shopify and other apps is very simple to achieve and makes it a whole lot easier gathering all information directly from the app about their orders. This truly redefines the way we provide customer support and have increased our CSAT tremendously where we can instantly respond to most frequent questions using their prebuilt macros and rules.

Great atention and cool app. Thx.

Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.

Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant!

It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself.

Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy.

We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes.

Loving it.

This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.