Gorgias , 692件のレビュー

Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.

Very nice app, Customer support is excellent for answering all questions, The handling of ticket weather it started from chat and then switched to sms was handled perfectly, I had no problems hooking up gmail, But I did choose not to import the exiting emails, Support is very open to feature requests.

We love how it integrates with our Shopify customer information. No more having to open the Shopify app and your Customer Service app. It's also great how Romain and team listen to our requests and come up with solutions to help us out.

We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.

Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.

Game changing app that restores my faith in innovation that actually works. I was contemplating hiring additional full time customer service agents until I found this app. Not only has it improved our service levels, but our time to resolution has improved by 65%.

One of the main differences with this app is the support from onboarding, to ad hoc requests, and customized support. In particular Richard and Chloe have been amazing and incredibly accessible whenever we needed help. Richard in particular has proven that applications are useless without the right penchant for support services which he has clearly mastered.

Kudos to the Gorgias team!

JSC

Great product. Looking forward to their mobile app evolution!

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

I love this support desk software. Very simple to use and their support is great. I would recommend this to anyone looking for a way to manage tickets for their business.

Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.