Gorgias , 680 recensies

Algemene beoordeling
4,4
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 7% recensies zijn 1 sterren
19 maart 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Verenigd Koninkrijk
Gorgias Inc. heeft geantwoord 21 maart 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

20 september 2023

We had high hopes for Gorgias. But key integrations they said they had simply did not work. We were told repeatedly the issues would be resolved, but after weeks we had to abandon. Further, the phone queue functionality is extremely limited. If phone service matters, do your diligence - this likely isn't the service for you. You can't prioritize agents, adjust queue roll times, offer call backs, etc. - pretty basic stuff for any operation, large or small. They have some nice features and this may work for small/niche applications, but it's just not ready for prime time if you truly are a multi-modal shop.

Finally, beware the trial - they charged us up front and offered credits in subsequent months. When the platform didn't work as promised, they refused to refund the up front cost despite the fact that we never used the credits. Not a huge deal -the real cost to my business was the time, effort and expense of employees to implement a service that didn't live up to the hype, but it's reflective of a poor approach to clients/accountability.

MirrorMate
Verenigde Staten
6 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 22 september 2023

Hello, Team.

We appreciate you taking the time to leave your detailed feedback. We're genuinely sorry to learn that this is your impression. We would never want to see any of our clients leave with a bitter taste in their mouths.

Your satisfaction is our top priority and this surely is not what we would like to hold ourselves to when it comes to the quality of our overall service. What you mentioned in the first part of your review is something that will be relayed to the dedicated teams as is definitely a learning opportunity for all of us.

Concerning the Billing aspect, we do, however, keep everything perfectly transparent, providing the full information at the very beginning of your service with us. This being said, we are always ready to discuss any point of the Terms and Conditions of our Service with complete honesty and in full detail.

We sincerely appreciate you taking the time to share your review, and we wish you all the best in your future endeavors. 🙏

14 augustus 2023

This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!

NaturoBest
Australië
11 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 21 augustus 2023

Short and sweet! 😊

We're truly flattered when we receive a confirmation that our hard work really pays off. We'll make sure to keep up the good work and make your life even easier. 🙏

18 oktober 2023

The interface is absolute a mess, there's no guidance in regards to setting up a simple chatbot. I can't seem to grasp why all chatbots have to be so damn complicated to make, rather than making a straight forward process. Cut out all bs and make it simple, like it is suppose to be.

Arcade
Denemarken
Ongeveer een maand gebruiken de app
Gorgias Inc. heeft geantwoord 20 oktober 2023

Hi Arcade!
Thank you for sharing your feedback with us. We're sorry to hear your initial experience wasn't as smooth as expected. We've reached out to assist and help you get started. We look forward to making your experience better. 🙏🏼🍀

3 juli 2023

I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides.

Additionally, customer support is great and quick.

Nothing negative to say, the ride has been very pleasant so far!

MindfulSouls
Nederland
Ongeveer 4 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 4 juli 2023

We are so glad to hear that Gorgias is exactly what you need. Jack is a terrific associate, and we are blessed to have him, so we will make sure to share your appraisal with him. Thank you for the 5-star review, and always count on us to put you first! 🙏

14 november 2023

They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!

We tried using it and that is what we found:

1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website.
3) The functionality and the price model is a huge joke
) Their team is only good selling their product or unnerving potential customers regardless if they want it or not

Look for cheaper and better alternatives and you will certainly find some...

Steel Vintage Bikes
Duitsland
20 minuten gebruiken de app
Gorgias Inc. heeft geantwoord 16 november 2023

Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀
Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered.
Thank you for helping us improve! 🙏🏼

19 februari 2024

I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.

Squid Socks
Verenigde Staten
Gorgias Inc. heeft geantwoord 23 februari 2024

Dear Squid Socks Team,

We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it caused frustration, and we appreciate your patience in resolving the issue.

Your detailed account is invaluable, and we're sorry for any confusion caused by the technical jargon and complex instructions. We're glad to hear that Richard could assist you in completing the verification. Your experience highlights areas where we can improve, and we'll be working diligently to streamline these processes and enhance the clarity of our instructions.

On a positive note, we're pleased that you find our platform beneficial, especially with its integration capabilities with Gmail and Social Media.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for bringing this to our attention.

17 augustus 2023

Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!

Gussi
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 21 augustus 2023

What a pleasure to hear that we are loved that much. Thank you for that! 💜

We'll keep striving to improve in each segment of our service, to keep up with your great impression about us. 🙏

15 maart 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Gisou EU
Nederland
Gorgias Inc. heeft geantwoord 18 maart 2024

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️

4 mei 2023

I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.

Richer Poorer
Verenigde Staten
Bijna 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 8 mei 2023

We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very pleased to hear about this. In case you have any questions or need our help, we'll be more than happy to assist. 🙏