Gorgias

Gorgias

Prijs
Vanaf  $10 per maand. Gratis proefperiode beschikbaar.
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's
Beoordeling
4,3 (706)
Ontwikkelaar
Gorgias Inc.

Merken in staat stellen te groeien door AI-gestuurde CX

Gorgias stelt e-commerce merken in staat te groeien door een door AI aangedreven klantenervaring. Met Gorgias kun je garanderen dat je snel aan de slag kunt en de complexe onboarding van andere aanbieders kunt vermijden. Gorgias biedt gebruikers een enkel platform om elk aspect van klantenondersteuning te beheren, waardoor agenten zich kunnen concentreren op het stimuleren van de verkoop.

Gorgias stelt e-commerce merken in staat te groeien door een door AI aangedreven klantenervaring. Met Gorgias kun je garanderen dat je snel aan de slag kunt en de complexe onboarding van andere aanbieders kunt vermijden. Gorgias biedt gebruikers een enkel platform om elk aspect van klantenondersteuning te beheren, waardoor agenten zich kunnen concentreren op het stimuleren van de verkoop. meer
  • Elk gesprek, alles op één plek: Verbind meer dan 100 apps met Gorgias
  • Automatiseer uw klantenondersteuning: Eenvoudig in te stellen AI voor berichten in uw merkstijl.
  • Verander shoppers in terugkerende klanten: Verhoog de GMV met gepersonaliseerde campagnes
  • Maak, dupliceer, bewerk en restitueer Shopify-bestellingen direct binnen Gorgias
  • Voeg automatisch klantgegevens rechtstreeks vanuit Shopify in uw reacties in

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Origineel weergeven
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Prijs

Starter plan

$10 /maand

$0,40 per extra ticket

  • 3 klantenondersteuningsagenten
  • 50 tickets per maand inbegrepen
  • Live chat

Gratis proefperiode van 7 dagen

Basisplan

$60 /maand

of $600/jaar en bespaar 17%

$40 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Pro plan

$360 /maand

of $3,600/jaar en bespaar 17%

$36 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Geavanceerd plan

$900 /maand

of $9,000/jaar en bespaar 17%

$36 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Bevat automatisch vertaalde tekst

Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (706)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
Bewerkt 19 november 2024

We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns with them. See remainder of our review below). Buyer beware. Read their TOS to compare and to make decisions before signing onto their platform.

We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.

ThumbPRO
Verenigde Staten
Bijna 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 6 november 2024

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.

12 september 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Verenigde Staten
28 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 16 september 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

29 oktober 2024

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.

Get After It
Australië
5 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 30 oktober 2024

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.

14 oktober 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
Verenigde Staten
6 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 17 oktober 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊

17 september 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
Spanje
3 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 20 september 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

Ondersteuning

Gorgias Inc. kan al je vragen beantwoorden over Gorgias.

Ontwikkelaar

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Geïntroduceerd

1 maart 2017

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