Gorgias: AI, Helpdesk & Chat

Hello Rotaris B.V. Team,

We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively.

Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with.

We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes.

Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.

Thank you for taking the time to share your experience!

We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.

It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.

Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your experience, Free Fly Apparel!

We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off.

It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.

Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.