Gorgias: AI, Helpdesk & Chat

Hello Rotaris B.V. Team,

We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively.

Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with.

We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes.

Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.

Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform.

We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed.

Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!

Thank you so much for your incredible review and for being with Gorgias for the past five years!

Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.

Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!