Gorgias

Gorgias

Vanaf  $10 per maand. Gratis proefperiode van 7 dagen.
Beoordeling (4,3)
Recensies
Ontwikkelaar

Hoogtepunten

Populair bij bedrijven zoals dat van jou
  • Gevestigd in de Verenigde Staten

Over deze app

Geïntroduceerd

1 maart 2017

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Creëer 5-sterren klantbelevingen, één gesprek per keer.

Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn.

Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn. meer
  • Omnichannel: Verenig e-mail, chat, spraak, TikTok, Instagram & meer in één inbox
  • Orderbeheer: Bewerk, restitueer, dupliceer en annuleer bestellingen rechtstreeks op Gorgias
  • Snelle reacties: Los vragen snel op met behulp van AI-gestuurd ticketbeheer
  • Data-gedreven: Leer hoe je ondersteuningsteam verkopen genereert met omzetstatistieken
  • Bied 24/7 ondersteuning: Beantwoord veelgestelde vragen met een Helpcentrum, chat & websitecampagnes

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Origineel weergeven

Prijs

Gratis proefperiode van 7 dagen

Starter plan

$10/maand

€0,40 per extra ticket

  • 3 klantenservice medewerkers
  • 50 tickets per maand inbegrepen
  • Live chat

Basisplan

$60/maand

of $600/jaar en bespaar 17%

€40 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Pro plan

$360/maand

of $3,600/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Geavanceerd plan

$900/maand

of $9,000/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Starter plan

$10/maand

€0,40 per extra ticket

  • 3 klantenservice medewerkers
  • 50 tickets per maand inbegrepen
  • Live chat

Basisplan

$60/maand

of $600/jaar en bespaar 17%

€40 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Pro plan

$360/maand

of $3,600/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Geavanceerd plan

$900/maand

of $9,000/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

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Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

686 recensies

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
26 februari 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 28 februari 2024

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

19 maart 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 21 maart 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

12 april 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 15 april 2024

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2 april 2024

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos
Australië
Meer dan een jaar gebruiken de app
Gorgias Inc. heeft geantwoord 4 april 2024

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

13 februari 2024

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Gorgias Inc. heeft geantwoord 15 februari 2024

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!

Over deze app

Geïntroduceerd

1 maart 2017

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Gemaakt door Gorgias Inc.

Over Gorgias Inc.

Gemiddelde score: 4,3

7 jaar ervaring bij het maken van apps voor de Shopify App Store

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Ondersteuning

Stuur een bericht

support@gorgias.com

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