Gorgias , 690 recensies

Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not one of them knew anything! All they want to do is sell you there service and none of them know anything about what they are selling. I have emails from them saying "I know nothing on how to set it up, but it really great" How the heck you know it's great if you don't know how it works?

Total waste of my time and energy trying to make this stupid thing work. I'll find something better with time.

Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.

Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)

We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.

A great solution for the multiple ways for the different ways customers communicate with our store.

Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.

With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.

The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.

The personalised onboarding and support are great also.

Highly recommended product.

Really want to like this app given all the previous great reviews, but we are struggling with it.
#1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc.
#2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out.
#3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!

NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.

Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).

Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features.

What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction.

All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked.

Highly recommended!

My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.

I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides.

Additionally, customer support is great and quick.

Nothing negative to say, the ride has been very pleasant so far!