Recensies (703)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
20 april 2023

From the very first interaction with Gorgias, our experience has been and continues to be brilliant. Our replatforming of our ticketing software was relaxed, easy and without any major issue. All minor issues were dealt with in a timely and patient manner. We are now up and running with a really cool system and our agents love it! The flexibility and intuitive design has made everyone's workload easier.

DID Electrical
Ierland
Ongeveer 2 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 21 april 2023

It sounds like you are having a great experience with us, Team. Thank you very much for writing such a lovely review! We’ll certainly make sure that your feedback gets shared with everyone! 🙏

31 maart 2023

Brilliant platform. Easy to use. Customer support is outstanding. Would highly recommend for any ecommerce brand needing an easy way to manage customer support and social media tickets

Merwave
Verenigd Koninkrijk
Ongeveer 2 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 3 april 2023

Thank you for your kind words! 🙏 It’s a pure joy to know that you sincerely love Gorgias. We’d like to make sure that you remain satisfied, so if there’s anything that we would be able to assist you with, you know where to find us. 🤗

15 oktober 2021

We were looking for more streamlined solution over Zendesk. This software is cost effective, super easy to use and install on shopify store. Great onboarding experience from local staff. Hoping the chat widget can offer more customization in future such as Pre-chat surveys.

OHM Electric Bikes Canada
Canada
Ongeveer 2 maanden gebruiken de app
9 november 2017

So far this app is great. my customer service agent is using it and seems to work really well. easy to navigate and also love the features

Mpxclothing
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
15 oktober 2018

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

invisaWear
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
24 september 2019

Their customer service is very helpful and nice. Such a genuinely nice team of people! :)

Also, the tool is extremely helpful and user-friendly.

Grace Eleyae
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
21 juli 2020

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!

Saranghae
Canada
Ongeveer 2 maanden gebruiken de app
9 april 2020

Ilija Kostic was super helpful! I really appreciate the effort to help me resolve our issues. I would definitely recommend this feature for any business owner.

Hairbrella
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
11 april 2018

A very good app. Romain, Aasif and all other representatives are very helpful. It really changed our customer service tools a lot easier and convenient to navigate. Romain even did integrate SMS even if it wasn't from their list of integrations. Great job!

Miracle Natural Foods
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
3 juli 2023

Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.

Koko Black Chocolate
Australië
Ongeveer 2 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 3 juli 2023

We so second that! 👍

It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. ⭐️