Gorgias

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

Gorgias is an amazing support app.

It makes simple things but perfectly.

It allows us to automate most of our processes thanks to macros and integrations.

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then rolled it out to staff prior to our migration, then shifted over completely with the migration. I've been very happy with it across the board. It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place. We can share things much more efficiently. Romain is terrific, response times on all questions are lightning fast, and it's not just about getting an answer - things actually get modified or fixed right away. Excellent tool that works great for my business.

Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.

We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!

Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!

Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!

Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!