Gorgias

Can highly recommend. Streamlined all of our customer service! Various channels, rules and signatures can easily be set up as well.

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

I regret ever migrating from Re:Amaze. I cant comment on the software iteself because I cant get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers time. STAY AWAY FROM GORGIAS IF YOU ARE GOING TO NEED ANY SUPPORT. And their support documentation is junk.

Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.

Very nice app, Customer support is excellent for answering all questions, The handling of ticket weather it started from chat and then switched to sms was handled perfectly, I had no problems hooking up gmail, But I did choose not to import the exiting emails, Support is very open to feature requests.

We love how it integrates with our Shopify customer information. No more having to open the Shopify app and your Customer Service app. It's also great how Romain and team listen to our requests and come up with solutions to help us out.

We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.

Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.

Game changing app that restores my faith in innovation that actually works. I was contemplating hiring additional full time customer service agents until I found this app. Not only has it improved our service levels, but our time to resolution has improved by 65%.

One of the main differences with this app is the support from onboarding, to ad hoc requests, and customized support. In particular Richard and Chloe have been amazing and incredibly accessible whenever we needed help. Richard in particular has proven that applications are useless without the right penchant for support services which he has clearly mastered.

Kudos to the Gorgias team!

JSC