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Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.
Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.
What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.
This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!
Top support system with great functionality and support, features and refinements constantly being added.
Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!
Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.
Really great support when needed.
That's just who we are! 💪
And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.
Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!
Hi Primal Kitchen Team,
Thank you so much for taking the time to share your lovely feedback about your experience with us! 🌟
Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. 🍀
I had a query and was helped by Emilija B, who was fantastic, my problem was solved in minutes and I was given clear easy to follow information. 5 star to Emilija B is well deserved! Thanks again for the help, Sam :)
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides.
Additionally, customer support is great and quick.
Nothing negative to say, the ride has been very pleasant so far!
We are so glad to hear that Gorgias is exactly what you need. Jack is a terrific associate, and we are blessed to have him, so we will make sure to share your appraisal with him. Thank you for the 5-star review, and always count on us to put you first! 🙏