Recensies (714)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 9% recensies zijn 1 sterren
31 oktober 2019

Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service ...

Hydroviv
Verenigde Staten
Ongeveer een maand gebruiken de app
Bewerkt 14 juli 2023

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

Bergen Creative
Verenigde Staten
29 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 14 juli 2023

We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.

Having spoken to our Billing Team, we can confirm that your ...

27 november 2017

So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!

Onetouchhomestore
Verenigde Staten
28 dagen gebruiken de app
6 oktober 2017

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

Highly recommended.

Primewines
Verenigde Staten
27 dagen gebruiken de app
5 juni 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Victory Garden
Verenigde Staten
27 dagen gebruiken de app
30 december 2021

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

RED MILLS Outdoor Pursuits
Ierland
26 dagen gebruiken de app
Bewerkt 29 september 2024

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

Verified Shungite
Verenigde Staten
25 dagen gebruiken de app
5 maart 2018

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

State Bicycle Co Eu
Verenigde Staten
25 dagen gebruiken de app
12 mei 2020

This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!

JuvaBun
Verenigde Staten
24 dagen gebruiken de app
17 januari 2022

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)

OMNI PET LTD
Verenigd Koninkrijk
23 dagen gebruiken de app