Recensies (698)

Algemene beoordeling
4,4
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
30 oktober 2023

Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.

Wondery
Verenigde Staten
10 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 1 november 2023

Hi, Wondery!

Thank you for your kind words! 🙏

We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.

Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏

15 september 2023

very good App, Service and Support-Team

Arktisquelle®
Duitsland
8 maanden gebruiken de app
Gorgias Inc. heeft geantwoord 18 september 2023

Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)

27 april 2017

If I were to give this a rating at the beginning of the trial it might have been lower stars but they were able to let us try it out for a little longer due to some glitches and learning curve. Being a startup app I can imagine the obstacles they faced. That being said they were very attentive and fixed problems fairly quick. They were understanding and patient in dealing with our agents get use to their product.

Their Seamless integration allowed us to get into using the app fairly quickly. Romain walked us through the app and showed us the basic functions that we would use on a daily bases. He continued even till this day to be readily available to help us and answer questions.

The app functionality is a great and tied all our customer service channels all in one place without any problem. The order lookup and merge is a great feature as well as on the spot account and order changes.

Setting rules can be a little tricky but they are there to help and guide you through the process. If you have a little patience you can do a lot with the rules. There are endless possibilities to make automation customized for your needs.

The price is great, you can't beat for what they offer I just hope they don't raise the price too much. Regardless probably still worth it.

I highly recommend this app if you are trying to organize your customer service channels and prepare to scale your business. Keep up the great work guys, you truly care about your product and customers.

Bargain Bows
Verenigde Staten
Meer dan 6 jaar gebruiken de app
8 september 2017

Gorgias is helping us streamline our workflow and make responding to existing customers and new customers faster and easier than ever before. By creating a new "ticket" for each new conversation it helps ensure that our customers correspondence doesn't go left unanswered and is helping us improve our customer service relationships.

On the surface Gorgias is a much improved messaging / email service, but dig a little deeper and you'll see that the Gorgias team has spent a lot of time and effort in developing a platform that has incredibly value tools that can make our jobs easier. A wide range of integrations allow the platform to be expanded to include chat, Facebook messenger, multiple email accounts, phone tickets and much more.

If you are looking for a way to minimize the clutter in your inbox and the numerous other customer service options out there I would take a close look at Gorgias. We're really excited to continue to learn more about this project and support it as it continues to improve on an already great app.

M2s Bikes
Verenigde Staten
Meer dan 6 jaar gebruiken de app
29 januari 2018

This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff is beyond awesome!

Zero Foxtrot
Verenigde Staten
Meer dan 6 jaar gebruiken de app
14 mei 2018

We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I would 100% recommend Gorgias. Aasif was particularly helpful in launching our rather unique setup.

Rmid
Verenigde Staten
Ongeveer 6 jaar gebruiken de app
26 maart 2020

as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great

CYSM PRO - Colombia y su Moda Mayoristas
Verenigde Staten
Ongeveer 6 jaar gebruiken de app
7 november 2017

We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.

Sayitwithasock
Verenigde Staten
Bijna 6 jaar gebruiken de app
21 april 2020

We have been with Gorgias for quite some time now and it has really helped streamline all of our Customer Service into one fantastic system. We have remote workers around the United States and it really keeps things organized. The Shopify integration keeps getting better and better. Thanks for all you do!

DanceWear Corner
Verenigde Staten
Bijna 6 jaar gebruiken de app
9 maart 2020

Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!

The Frenchie Co.
Verenigde Staten
Bijna 6 jaar gebruiken de app