Avaliações (704)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 85% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
22 de janeiro de 2021

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Novexpert
França
12 months usando a aplicação
9 de março de 2020

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

Carved
Estados Unidos
12 months usando a aplicação
22 de abril de 2021

Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.

The Dude's Threads
Estados Unidos
12 months usando a aplicação
8 de novembro de 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Groove Calligraphy Europe
Reino Unido
12 months usando a aplicação
18 de março de 2022

We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.

Bare Bones
Estados Unidos
12 months usando a aplicação
4 de novembro de 2022

Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.

THEIA
Estados Unidos
12 months usando a aplicação
16 de novembro de 2017

We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this solved everything.

Curegear
Estados Unidos
11 months usando a aplicação
21 de novembro de 2019

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!

Baltic Born
Estados Unidos
11 months usando a aplicação
22 de junho de 2020

Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.

JJwinks
Estados Unidos
11 months usando a aplicação
20 de junho de 2018

Works well so far! Syncs well with Shopify orders for quicker customer service assistance.

Beer Nuts Brand Snacks
Estados Unidos
11 months usando a aplicação