Gorgias: AI, Helpdesk & Chat
- Preços
-
A partir de $10/mês. Avaliação gratuita disponível.
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
- Classificação
- 4,2 (613)
- Programador
- Gorgias Inc.
Galeria de imagens em destaque
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Finalização da compra
- Shopify Flow
- Admin Shopify
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais
Automatização do fluxo de trabalho
Preços
Escolha o plano que melhor se adequa ao negócio.
Starter plan
$10 / mês
$0.40 per each additional ticket
Funcionalidades
- 3 customer support agents
- 50 tickets per month included
- Live chat
Avaliação gratuita de 7 dia
Basic plan
$60 / mês
ou $600/ano e poupe 17%
$40 per each additional 100 tickets
Funcionalidades
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Pro plan
$360 / mês
ou $3,600/ano e poupe 17%
$36 per each additional 100 tickets
Funcionalidades
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Advanced plan
$900 / mês
ou $9,000/ano e poupe 17%
$36 per each additional 100 tickets
Funcionalidades
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (613)
I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.
Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform.
We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed.
Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years!
Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.
Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
8 figure founder here -- avoid this product like the plague.
The worst support and customer service you will ever receive.
The moment our contract ends, we'll be switching to Richpanel.
After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of messages, hundreds of customer experiences ruined. The rep took the blame, but Gorgias refused to refund us a single penny.
It's a crap product, and I hope this review saves at least one company from going with them. Good luck.
Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.
We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.
A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.
Assistência
A assistência da app é prestada por Gorgias Inc..
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
1 de março de 2017
Acesso aos dados
Esta aplicação necessita de acesso aos seguintes dados para funcionar na sua loja. Saiba porquê na política de privacidade do programador.
Ver dados do cliente:
Dados sensíveis, dados do dispositivo e de atividade
-
Dados sensíveis
Nome, endereço de e-mail, número de telefone, endereço físico
-
Dados do dispositivo e de atividade
Geolocalização, endereço IP, browser e sistema operativo
Ver dados da equipa e de colaboradores:
Proprietário da loja, colaboradores do blogue
-
Proprietário da loja
Nome, endereço de e-mail, número de telefone, endereço físico
-
Colaboradores do blogue
Endereço de e-mail, endereço IP, browser e sistema operativo
Ver e editar dados da loja:
Clientes, produtos, encomendas, descontos, Loja online
-
Editar clientes
Dados do cliente
-
Ver produtos
Inventário, produtos, listagens de produtos, coleções
-
Editar encomendas
Encomendas em rascunho, processamentos de encomendas, edições de encomendas, todo o histórico de encomendas
-
Editar descontos
Códigos de desconto e promoções
-
Editar a loja online
Páginas da loja online, Etiquetas de script da loja online, tema
-
Ver outros dados
Inventário de produtos e variantes
Incluído
Mais aplicações como esta
