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Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for.
You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or inquiry about what they do but they will do it again upon request. Their response times are above average and always helpful.
You want features! CHECK! I find that the feature set not only is constantly growing but it seems to cover almost everything that a business could possibly want.
GREAT PRODUCT at a GREAT PRICE with GREAT SUPPORT!
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.
Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10
Gorgias has streamlined our communication with customers. Their support is fast efficient as well.
Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.
Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)
Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!