Avaliações (712)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 84% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 9% das classificações são de 1 estrelas
14 de setembro de 2018

We use this app for email support and chat. We've tried a few different ones and Gorgias is probably the best. It's still missing some functionality though. To be completely honest, it seems as though the company is in growth mode and more focused on fundraising/growth than appeasing it's existing customer base. Feedback and response times on slower than average when compared to other apps, but I would still recommend this app.

Spivo
Canadá
Aproximadamente 1 mês usando a aplicação
26 de outubro de 2023

Really want to like this app given all the previous great reviews, but we are struggling with it.
#1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc.
#2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out.
#3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!

Airthreads
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Gorgias Inc. 30 de outubro de 2023

Hello, Team.

We truly appreciate you taking the time to share your thoughts. 🙏

We're absolutely sorry to learn about the issues you're experiencing. That is definitely not the level of service that we intend to provide.

We can confirm that one of our team members has reached out to you to address all the aforementioned points and to make sure to schedule a meeting with you at your earliest convenience.

Thank you for being honest and for sharing your experience. We will do our best to make things right for you. 🙏

3 de julho de 2020

Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.

Lunafide
Estados Unidos
Aproximadamente 1 mês usando a aplicação
3 de julho de 2020

We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform grows- supported mass email/bcc functionality, ability to create discount codes instead of logging into Shopify, and a more robust search function so we can easily filter our customers. Great overall and would recommend to anyone who is looking for a robust Shopify integration!

Bread SRSLY
Estados Unidos
Aproximadamente 1 mês usando a aplicação
10 de setembro de 2022

This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....

Skolehuset.no
Noruega
Aproximadamente 1 mês usando a aplicação
Questão respondida por Gorgias Inc. 12 de setembro de 2022

Hey there team,

Hope you're doing well, thank you for the feedback!

I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to Gorgias and office calls available to go over certain functions to help with the more complex parts, I'm sorry if they weren't prominent or helpful enough - we're happy to learn.

As for cancelling your account, all you need to do is write to us and fill out the cancellation form and that's it - our Billing team will get back to you within 24 hours with the cancellation confirmation.

I see you wrote in on Saturday afternoon when we have extremely limited support, which is why the cancellation took a little longer, but I see it was processed on Sunday morning, 18 hours later - we hope to see you back at Gorgias again one day!

Thank you for your feedback once again, we're always working on getting back to you faster and improving our processes, so it's good to have in mind that the cancellation procedure could be faster.

All the best for you and your team going forward!

23 de janeiro de 2018

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

Cubic Mini Wood Stoves
Canadá
Aproximadamente 1 mês usando a aplicação
22 de janeiro de 2021

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

Care Fundraising Supplies
Reino Unido
Aproximadamente 1 mês usando a aplicação
1 de novembro de 2021

Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.

RobeCurls
Estados Unidos
Aproximadamente 1 mês usando a aplicação
21 de março de 2018

2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!

Sentaler Studio Ltd Us
Canadá
Aproximadamente 1 mês usando a aplicação
7 de agosto de 2023

If you know how to navigate this enough, it will be a treasure specially with the price :) I just hope there will be live chats in whatever plans you have

Genius Games
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Gorgias Inc. 9 de agosto de 2023

Thank you for your feedback, Team. 🙏

It's truly great to hear that you're pleased with us. Your suggestions are vital to us, as they allow us to further improve your journey. This being said, we'll be relaying your remark internally and we promise that we'll do our best to keep up the good work and earn that fifth ⭐️ from you.

Thank you!