Avaliações (713)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 84% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 9% das classificações são de 1 estrelas
27 de outubro de 2017

I've used a lot of software/apps for my business and many of them fail to get the fundamentals right. Gorgias is a delightful exception and does in fact make handling support cases easier...even enjoyable?! I have been using Gmail with a CloudHQ integration which accomplishes fairly similar things in terms of basic support functionality. That method is just clunky and doesn't offer any of the ...

Prometheus Lights 2
Estados Unidos
3 dias usando a aplicação
30 de novembro de 2023

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not ...

Toltrazuril Shop
Estados Unidos
2 dias usando a aplicação
Questão respondida por Gorgias Inc. 4 de dezembro de 2023

Hello, Team.

We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such ...

1 de maio de 2017

A great app, I see a lot of potential down the road...
Download it today!

Funboards Dk
Dinamarca
Aproximadamente 2 horas usando a aplicação
11 de julho de 2023

We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution

CurlyGirlMethodClub
Reino Unido
1 dia usando a aplicação
Questão respondida por Gorgias Inc. 13 de julho de 2023

Thank you for your feedback, Team. We truly appreciate it. 🙏

We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp ...

11 de novembro de 2023

they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question ...

Solar chargex
Reino Unido
Aproximadamente 18 horas usando a aplicação
Questão respondida por Gorgias Inc. 14 de novembro de 2023

Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations.
We strive to provide ...

25 de dezembro de 2020

Integrations did not work during the call with a Gorgias employee but we were already charged a fee (which was refunded later). We also tried to solve the issue by ourselves but the documentation is not totally clear and we do not have enough resources for an extra task. It is frustrating to sign up to a new platform and run into problems from minute 0. I think the integration should be smoother ...

Japanese Taste
Japão
Aproximadamente 2 horas usando a aplicação
14 de novembro de 2023

They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!

We tried using it and that is what we found:

1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy ...

Steel Vintage Bikes
Alemanha
20 minutos usando a aplicação
Questão respondida por Gorgias Inc. 16 de novembro de 2023

Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent ...

19 de fevereiro de 2024

Pretty good!

HomeDecor
Vietname
6 minutos usando a aplicação
Questão respondida por Gorgias Inc. 21 de fevereiro de 2024

Hi HomeDecor!
Thank you for your kind feedback! It's nice to hear you found our service pretty good! 🌟
If there's anything specific you feel we could improve to earn that ...

8 de janeiro de 2024

NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.

Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).

VeloBird
Alemanha
4 minutos usando a aplicação
Questão respondida por Gorgias Inc. 10 de janeiro de 2024

Hello, Team.

We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.

We would like to ...

12 de setembro de 2023

Great start to using Gorgias. Starting with the $10 plan, limited to 50 tickets. Set up was easy and spam messages or instant closes don't count towards overall ticket count, so you can get a lot of real tickets through in that amount. Very organized within the dashboard, easy to manage support tickets.

Siam Blades
Canadá
Questão respondida por Gorgias Inc. 18 de setembro de 2023

Hi, Siam Blades Team!

Thank you so much for your positive review! 😊

We're delighted to hear you found our $10 plan valuable and that the setup was easy! Your feedback ...