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STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.
In three days I think I recevied emails from 6 different people and not one of them knew anything! All they want to do is sell you there service and none of them know anything about what they are selling. I have emails from them saying "I know nothing on how to set it up, but it really great" How the heck you know it's great if you don't know how it works?
Total waste of my time and energy trying to make this stupid thing work. I'll find something better with time.
Hello, Team.
We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such disappointment when the truth is quite the opposite.
Please rest assured that our platform offers a plethora of other features in addition to the ones you mentioned, and our dedicated teams are tirelessly working on introducing even more functionalities.
With that in mind, we will be reaching out in private to gather more details about your case, and do our very best to assist you, turning this experience around.
A great app, I see a lot of potential down the road...
Download it today!
We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution
Thank you for your feedback, Team. We truly appreciate it. 🙏
We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp conversation without worrying about the timeframe!
Please make sure to check your mailbox as you'll find an email including more details on what we've got in store for you and everyone using our WhatsApp integration.
Thank you so much for bearing with us while we improve! 🤗
they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question is where are these information >? that i can use only 4 test ticket and than i have to pay for subscription. and how iu suposted to test app with 4 tickets ? also support..... nice guy who enter chat. 10 min waiting for respond. and after 3-4 messages he just gone without any messages.....
if this is how its work the best thing is not even start to avoid future issues
Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations.
We strive to provide clear information about our trial terms, and it's evident that we missed the mark in your case. We appreciate your feedback and want to assure you that we're actively addressing this to ensure smoother and more responsive assistance. We've reached out to you over email to go over this in-depth and help you use your trial to the fullest. 🙏🏼
Integrations did not work during the call with a Gorgias employee but we were already charged a fee (which was refunded later). We also tried to solve the issue by ourselves but the documentation is not totally clear and we do not have enough resources for an extra task. It is frustrating to sign up to a new platform and run into problems from minute 0. I think the integration should be smoother and also they could offer a free implementation service for all the plans. Also the chat support service was not friendly and they took a lot of time to respond to our concerns.
They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!
We tried using it and that is what we found:
1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website.
3) The functionality and the price model is a huge joke
) Their team is only good selling their product or unnerving potential customers regardless if they want it or not
Look for cheaper and better alternatives and you will certainly find some...
Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀
Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered.
Thank you for helping us improve! 🙏🏼
Pretty good!
Hi HomeDecor!
Thank you for your kind feedback! It's nice to hear you found our service pretty good! 🌟
If there's anything specific you feel we could improve to earn that fifth star, we'd love to hear your thoughts. Feel free to get in touch with us via email support@gorgias.com.
Your feedback helps us strive for excellence! 🫶🏻
NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.
Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).
Hello, Team.
We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.
We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at support@gorgias.com, and one of our dedicated Team members will make sure to address all your queries.
Thank you so much in advance.
Great start to using Gorgias. Starting with the $10 plan, limited to 50 tickets. Set up was easy and spam messages or instant closes don't count towards overall ticket count, so you can get a lot of real tickets through in that amount. Very organized within the dashboard, easy to manage support tickets.
Hi, Siam Blades Team!
Thank you so much for your positive review! 😊
We're delighted to hear you found our $10 plan valuable and that the setup was easy! Your feedback motivates us to continue improving our services to meet your needs.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your journey with Gorgias. Thanks again for choosing us! ⭐️
I've tried various helpdesks in my store from the incumbent to a spreadsheet and everything inbetween.
I was blown away at how easy the setup Gorgias was to pull in our customer information and eliminate having to open multiple tabs for things.
I also really like the integrations, specifically recharge for us.
Full disclosure, I liked the platform so much, I applied for a job with Gorgias and got it!