Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Od $10 /měsíc. 7denní zkušební verze zdarma. Mohou být účtovány další poplatky.
Hodnocení (4,4)
Recenze
Vývojář

Důležité informace

Oblíbené u firem, jako je vaše
  • Se sídlem v USA

O této aplikaci

Uvedena

1. březen 2017

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue. více
  • Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
  • Get full customer context before answering, with order and conversation history
  • View, edit, and cancel Shopify orders without leaving the Gorgias customer view
  • Improve your support: Track team activity and support metrics on live dashboards
  • Instantly answer shopper questions with self-service menus — no agent required

Cena

7denní zkušební verze zdarma

Starter plan

$10/měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/měsíc

nebo $600/rok s úsporou 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/měsíc

nebo $3,600/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/měsíc

nebo $9,000/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/měsíc

nebo $600/rok s úsporou 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/měsíc

nebo $3,600/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/měsíc

nebo $9,000/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Počet recenzí: 638

Celkové hodnocení
4,4
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 7 % hodnocení s 1 hvězdami
21. září 2023

We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!

Big Barker
Spojené státy
Doba používání aplikace: Téměř 4 roky
Vývojář Gorgias Inc. odpověděl 27. září 2023

That's fantastic to hear, Big Barker Team!

We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.

If you ever need more assistance, you know where to find us. 🙏

25. říjen 2023

Quick response, lots of helpful information and links provided by operator.

Ourself
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Gorgias Inc. odpověděl 1. listopad 2023

Thank you for your kind words, Ourself! 🙏

We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛

13. říjen 2023

Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them

EngagePickleball
Spojené státy
Doba používání aplikace: 12 měsíci
Vývojář Gorgias Inc. odpověděl 17. říjen 2023

What an honour to receive such an appraisal, Team! 🙏

We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.

Thank you so much on behalf of everyone here at Gorgias! 🤗

11. září 2023

A great solution for the multiple ways for the different ways customers communicate with our store.

Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.

With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.

The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.

The personalised onboarding and support are great also.

Highly recommended product.

The Fine Bedding Company
Spojené království
Doba používání aplikace: 7 měsíci
Vývojář Gorgias Inc. odpověděl 18. září 2023

🌟 Thank you for your glowing review! 🌟

A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.

Cheers to smoother operations with Gorgias! 🚀

21. srpen 2023

Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.

Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)

By Invite Only
Singapur
Doba používání aplikace: Asi 3 roky
Vývojář Gorgias Inc. odpověděl 23. srpen 2023

What to say... This is simply 🎶 to our ears.

Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times.

We sincerely look forward to having you onboard for many years to come. 💛

O této aplikaci

Uvedena

1. březen 2017

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Vytvořeno partnerem Gorgias Inc.

Informace o partnerovi Gorgias Inc.

Průměrné hodnocení: 4,4

Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 6

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Podpora

Poslat zprávu

support@gorgias.com

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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