Gorgias

Gorgias

Cena
Od $10 /měsíc. Zkušební verze zdarma.
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy
Hodnocení
4,3 (699)
Vývojář
Gorgias Inc.

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. více
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy

Posílání zpráv v reálném čase

Analytika agentů, AI chatovací boty, Užitečné informace o zákaznících, E-mailový chat, Nahrávání souborů, Živý chat, SMS, Sociální sítě

Automatizované odpovědi

Obnovení košíku, Cross-selling, Slevy, Nejčastější dotazy, Pozdravy, Aktualizace objednávek, Doporučené produkty, Rychlé odpovědi, Žádosti o recenze, Upselling

Přizpůsobení

Avatar agenta, Otevírací doba, Přiřazení chatu, Tlačítka chatu, Toky chatu, Okno chatu, Barva a písmo, Emoji a nálepky, Označování štítky, Uvítací zprávy

Uvedena

1. březen 2017

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Cena

Starter plan

$10 / měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7denní zkušební verze zdarma

Basic plan

$60 / měsíc

nebo $600/rok s úsporou 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Pro plan

$360 / měsíc

nebo $3,600/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Advanced plan

$900 / měsíc

nebo $9,000/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (699)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 8 % hodnocení s 1 hvězdami
Datum úprav: 12. červen 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Gorgias Inc. odpověděl 12. červen 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

16. duben 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Gorgias Inc. odpověděl 18. duben 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

7. květen 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
Švýcarsko
Doba používání aplikace: Téměř 2 roky
Vývojář Gorgias Inc. odpověděl 8. květen 2024

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

13. červen 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Doba používání aplikace: Více než 3 roky
Vývojář Gorgias Inc. odpověděl 17. červen 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

24. květen 2024

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Dea Kudibal
Dánsko
Doba používání aplikace: Asi rokem
Vývojář Gorgias Inc. odpověděl 27. květen 2024

Hi, Team!

Thank you so much for your wonderful review! 🌟

We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.

It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.

Thanks again for your support! 🙏

Podpora

Partner Gorgias Inc. může zodpovědět všechny otázky k aplikaci Gorgias.

Vývojář

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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