Gorgias
- Prijs
-
Vanaf $10 per maand. Gratis proefperiode beschikbaar.
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
- Beoordeling
- 4,4 (698)
- Ontwikkelaar
- Gorgias Inc.
Galerij met uitgelichte afbeeldingen
Creëer 5-sterren klantbelevingen, één gesprek per keer.
Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn.
- Omnichannel: Verenig e-mail, chat, spraak, TikTok, Instagram & meer in één inbox
- Orderbeheer: Bewerk, restitueer, dupliceer en annuleer bestellingen rechtstreeks op Gorgias
- Snelle reacties: Los vragen snel op met behulp van AI-gestuurd ticketbeheer
- Data-gedreven: Leer hoe je ondersteuningsteam verkopen genereert met omzetstatistieken
- Bied 24/7 ondersteuning: Beantwoord veelgestelde vragen met een Helpcentrum, chat & websitecampagnes
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- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Prijs
Starter plan
$10 /maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Gratis proefperiode van 7 dagen
Basisplan
$60 /maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Geavanceerd plan
$900 /maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Starter plan
$10 /maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Gratis proefperiode van 7 dagen
Basisplan
$60 /maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Geavanceerd plan
$900 /maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (698)
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Great support from Emilija, super friendly and so helpful!
Absolutely always feel supported by Gorgias
Hi, CafePod Family!
Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.
If you ever need further assistance, we'll be just one message away. 🙏
If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.
Hello, Rouge Care Team.
Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.
We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.
We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.
The app was great
Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Ondersteuning
Gorgias Inc. kan al je vragen beantwoorden over Gorgias.
Ontwikkelaar
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Uitgelicht in
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