Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

Preços
A partir de $10/mês. Avaliação gratuita.
Recomendado por lojas como a sua
Localização: Estados Unidos
Destaques
Dá para usar direto no admin da Shopify
Compatível com os temas mais recentes
Classificação
4,1 (547)
Desenvolvedor
Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! mais
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns

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Recomendado por lojas como a sua
Localização: Estados Unidos
Destaques
Dá para usar direto no admin da Shopify
Compatível com os temas mais recentes

Idiomas

inglês

Este app não está traduzido para português (Brasil)

Funciona com

  • Checkout
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Preços

Starter plan

$10 /mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Avaliação gratuita de 7 dias

Basic plan

$60 /mês

ou $600/ano (economia de 17%)

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Avaliação gratuita de 7 dias

Pro plan

$360 /mês

ou $3,600/ano (economia de 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Avaliação gratuita de 7 dias

Advanced plan

$900 /mês

ou $9,000/ano (economia de 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Avaliação gratuita de 7 dias

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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço

Avaliações (547)

Classificação geral
4,1
Número por nível de avaliação
  • 84% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 8% das avaliações são de 1 estrelas
25 de junho de 2025

This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.

C.O. Bigelow
Estados Unidos
11 meses usando o app
Gorgias Inc. deixou uma resposta 1 de julho de 2025

Awesome to hear, team!

Thank you so much for the review - we're always here to help when you need us.

We hope we can work together on getting everything you need for your business to continue thriving!

10 de julho de 2025

AVOID

Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out.

If anyone from giorgias is reading this please help

Valentina Rose
Austrália
Mais de 3 anos usando o app
Gorgias Inc. deixou uma resposta 16 de julho de 2025

Hi there team, thank you for taking the time to share your feedback. We truly appreciate it!

Regarding onboarding, the type of support offered depends on your annual revenue tier, as outlined on our Pricing page. If you hover over the ⓘ icon next to tiers of support under the Support from the Gorgias team toggle, you'll see a breakdown of which onboarding package applies to which revenue bracket.

As for chat support, while our chat may occasionally be unavailable during peak periods or lower coverage windows, our email support remains open 24/7 - and we’re always here to help as quickly as possible.

I had a look, and it seems your latest ticket was already addressed by our team. That said, if there’s anything still unresolved or you need further help, please don’t hesitate to reply to the thread - we’re more than happy to assist further.

14 de julho de 2025

Looks terrible, cheap and chaotic, not as advertised at all.

Cant login, no email with PW reset is sent, customers are waiting.

Erden-Project
Alemanha
Quase 2 anos usando o app
Gorgias Inc. deixou uma resposta 16 de julho de 2025

Hi there, team. Thank you for your feedback!

For the way Gorgias looks, we always advise booking a demo before subscribing, so you know exactly what our helpdesk looks like and whether it works for your team and business. We also have tons of learning materials that can help you acclimate.

As for your password reset email, I can completely empathize with how frustrating it must be when things don’t work as expected, especially when your customers are waiting.

If you haven’t already, please check your Spam or Junk folder for the password reset email, as these messages can sometimes be directed there. If you're still unable to log in or facing other issues, our support team is available 24/7 and ready to assist you directly.

We’ve reached out to you via email and are always here to help. We want to ensure that everything's working smoothly for you!

28 de maio de 2025

Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money

OlenVR
Estados Unidos
11 meses usando o app
Gorgias Inc. deixou uma resposta 2 de junho de 2025

Thank you for your feedback, Team OlenVR!

We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy.

We hope this explanation provides some clarity.

Data de edição: 23 de maio de 2025

Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development.

I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue.

Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.

Genesis Digitals
Irlanda
5 dias usando o app
Gorgias Inc. deixou uma resposta 26 de maio de 2025

Hey Genesis Digitals Team, we’re sorry to hear about your experience and appreciate the detailed feedback.

To clarify, the AI-powered Shopping Assistant you mentioned is indeed still in beta, with a phased rollout planned for this quarter. However, the AI Agent for Sales - part of our broader AI Agent offering - has been available to merchants who activated it earlier, and the subscription includes capabilities beyond just product recommendations.

Regarding billing, the charge reflects access to the full AI Agent suite, not just the Shopping Assistant - it can still help automatically respond to tickets. This is fully accessible even while other components are in beta.

For features like product recommendations, you can already create powerful automated paths using Flows. These are customizable Q&A chat journeys that help guide shoppers and can drive conversions even without the Shopping Assistant.

We’re always striving to improve our products, communication, and support, and we truly value your input. If you’d like to reconnect with us directly, we reached out to your email directly and would love the opportunity to turn this experience around.

Atendimento

O atendimento para o app é oferecido por Gorgias Inc.

Recursos

Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).

Desenvolvedor

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Lançado

1 de março de 2017

Acesso aos dados

Este app precisa de acesso aos seguintes dados para funcionar em sua loja. Consulte a política de privacidade do desenvolvedor para saber o motivo.

Ver dados pessoais:

Clientes, Titular da loja, provedores de conteúdo

  • Clientes

    Nome, Endereço de e-mail, Número de telefone, Endereço físico, Geolocalização, Endereço IP, Navegador e sistema operacional

  • Titular da loja

    Nome, Endereço de e-mail, Número de telefone, Endereço físico

  • Provedores de conteúdo

    Endereço de e-mail, Endereço IP, Navegador e sistema operacional

Ver e editar dados da loja:

Clientes, produtos, pedidos, descontos, Loja virtual

  • Editar clientes

    Dados do cliente

  • Ver produtos

    Estoque, produtos, or coleções

  • Editar pedidos

    Rascunhos de pedido, processamentos de pedidos, edições do pedido, or informações de todos os pedidos

  • Visualizar e sincronizar descontos

    Códigos de desconto e promoções

  • Editar a loja virtual

    Páginas da loja virtual, tags de script na loja virtual, or tema

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