Gorgias

Gorgias

A partir de $10/mês. Avaliação gratuita de 7 dias.
Classificação (4,3)
Avaliações
Programador

Destaques

Popular com empresas como a sua
  • Sediado nos Estados Unidos da América

Sobre esta aplicação

Lançada

1 de março de 2017

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. mais
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

Preços

Avaliação gratuita de 7 dias

Starter plan

$10/mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/mês

ou $600/ano e poupe 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/mês

ou $3,600/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/mês

ou $9,000/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/mês

ou $600/ano e poupe 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/mês

ou $3,600/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/mês

ou $9,000/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

685 avaliações

Avaliação geral
4,3
Pontuação por nível de classificação
  • 85% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
4 de abril de 2024

So grateful for the quick and responsive support team at Gorgias!

Pink Stork
Estados Unidos
About 3 years usando a aplicação
Questão respondida por Gorgias Inc. 6 de abril de 2024

We're delighted to hear that you've had a positive experience with our Support Team!

Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Thanks once again for this 🌟 review!

15 de março de 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Gisou EU
Países Baixos
Over 3 years usando a aplicação
Questão respondida por Gorgias Inc. 18 de março de 2024

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️

11 de abril de 2024

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
Estados Unidos
Over 2 years usando a aplicação
19 de março de 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Reino Unido
Over 2 years usando a aplicação
Questão respondida por Gorgias Inc. 21 de março de 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

25 de março de 2024

The support from gorgias was very patient and friendly and helpful.

Skincerely Yours
Alemanha
About 2 years usando a aplicação
Questão respondida por Gorgias Inc. 28 de março de 2024

Thank you so much for taking the time to share your positive experience with Gorgias!

Delivering excellent customer service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your kind words mean a lot to us and serve as motivation to continue providing top-notch support to all our customers.

Thanks again for your 🌟 feedback. We truly appreciate it!

Sobre esta aplicação

Lançada

1 de março de 2017

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Construído por Gorgias Inc.

Sobre Gorgias Inc.

Avaliação média de 4,3

A criar aplicações para a App Store Shopify há 7 anos

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Assistência

Enviar uma mensagem

support@gorgias.com

Este programador não oferece assistência direta em Português (portugal).

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