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I have been paying and using this app for the past few months and today suddenly I see that the app is not opening. It just keeps loading on a blank screen. I am not sure if the app is doing what it is supposed to when it's not even going past the blank screen. Also, my website is slower than usual today.
I'm sorry to hear about your experience! I've checked your dashboard and it looks to be working great from my end. I've also checked our logs and we have been optimizing this store.
Sometimes you may need to clear your cache/cookies in the browser to view the dashboard. Saved data or network issues can occasionally cause an issue with viewing the app. Rest assured that we've implemented strict monitoring of our app processes, and will continue to optimize your store even if the dashboard has an issue.
I've reached out directly and did see some additional optimizations that we could enable. Just let me know if I can answer any questions in the meantime!
-Alex
This app slowed my store loading down You have changed my shop source code which is not allowed by shopify. Even after deleting your app your script remained in my theme code which I had to remove. What a crappy app. Buyer beware.
Hi there, we provide a 'Remove Theme Changes' button on the top left of Hyperspeed to remove all of our changes! Please use this before uninstallation to restore your store to how it previously was.
For the custom optimizations which I did for you, these can't be removed automatically unfortunately. I'd be happy to remove them for you by hand though. I'd just need a staff account for tech@rvere.com with theme permissions.
In terms of your store speed, I've checked the 24 audits we run on your store and Hyperspeed had improved its total loading time by 10.95%! Total byte weight was also reduced by 27.38%. Please keep in mind individual audits can be extremely variable. Using averages helps give a better comparison of your real speed.
If you'd like to give Hyperspeed another try, please feel free to install it again and I'd be happy to get you those improvements again.
Great app. Developers took the time to build an optimization app that doesnt cause store owners to have anxiety. Support was friendly and quick. Recommended.
This app is really good, my theme has become super smooth and fast, recommend 5 stars, customer support is also very good
The app works as advertised and the support is incredible. Alex was very quick to answer my questions and address a minor issue related to the theme I am running.
Turns out my problem wasn't as bad as I thought it was but was super impressed with the boost in page speed. Personal hands-on service from Alex and got everything dialed in!
I installed this app and then asked the developer if there's anything I could do to further improve sitespeed. They went above and beyond what was necessary to help me. Between the app and help from Alexander, my site speed on GTmetrix went from 16-18 seconds load time consistently to 3.3 seconds consistently.
I used this app to help me speed up my site. Recommend these guys personally and yes they go the extra mile. #CopaWax
Excellent app, finally found one that actually does real speed boosts. The support team was really helpful and answered all my questions quickly. Would highly recommend!
This app is really very good. Does exactly what it should. The support is also amazing. Fast and friendly.
I wish they had a lower priced pricing option.