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nice app! I increase the cart of my store when i just upload the app, good action for my customers!!
Thank you so much for the review!! Increase your Average Order Value with iCart... 🚀🚀🚀
Great app and very fast and helpful support. Easy to configure and alot of options. Thank you Chandni
Thank you so much for your feedback!!😍
Very good, and very professional to try to solve my problem, will provide another method for me to solve my difficulties
Thank you so much for your feedback!!
Very bad experience. The biggest bug in this app is that tier discount gets applied on all products. If you want to exclude some products it has the option but in that case if a customer adds excluded product in cart, the entire tier discount will stop working even on non-excluded products. thats a big problem.
Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app.
→ I have investigated the live chats you had with our support team and I found that they keep asking you for the issue you were facing with the app but somehow the chat was closed in the middle of a conversation and our support team was not able to get the exact issue of the app.
→ Can you please give us a chance and overview of the issue so we can investigate that further and resolve your problems with the app?
→ Looking forward to hearing from you.
easy to use, i can design my cart in a short time,love it. BUT! the upsale product is ALWAYS Loading, my customers click into the cart, seen the product is loading for a looooong time, then they quit. fix it,many thanks
Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL that we have in our system of your store but unfortunately, I haven't found any ongoing conversation with you.
Can you please give us a chance to work for you and give us try to resolve the issues you have faced in the app?
Looking forward to hearing from you soon.
nice and good app, really helpful. i use only the slider and its free. my theme does not give free mini-cart slide, so its very helpful. and maybe ill also use in the futre the upsells.
Thanks for your valuable feedback.
Rubbish app and poor support. Installed the app and broke my whole theme layout. Made a complaint and they said it was fixed but it again broke the theme layout. Even the app is not enabled my website mobile layout was completely broken. Also, the app slowed down the whole website and lost sales due to support team was not able to fix it on time DO NOT RECOMMEND THIS
Excellent customer service, had me up to 100% in under 15 minutes. Great App for Upsells! Manoj did a fantastic job, can't go wrong!
Thank you 🙏🏻 very much for your review, Ben! Keep enjoying our app and please don't be hesitated to get in touch with us in the future If you need any help!
The app itself is okay but there is no customer support to be found. Reached out several times over days because the upsells were sending customers to error loading pages. Still haven't heard back from them. A shame because the app features would be great if they worked.
Hello 👋🏻 Samantha, I hope you are doing well!
➝ I have checked the email inbox for our support account and found your 3 emails there. Guess what? Each email is replied to on the same day when received your email. Please refer to the below screenshots:
- https://prnt.sc/Z2KF134oEL_Q
- https://prnt.sc/A_Q0mRd9LoXQ
➝ Today, we received another email from you and it's also been replied to by our support team. Please check the below screenshot for your reference.
- https://prnt.sc/CIx21BltAFWD
➝ I request you to check your SPAM folder if the email isn't fallen into your inbox.
We installed this app and it really helped to increase or AOV and grateful for that. However, now all orders that use iCart have no conversion details. We need to be able to track where orders came from. If iCart does not allow that, then we will have to find another app to use.
Hello 👋🏻 there, you can check all the conversations for the order from our app dashboard because our app uses the draft order method to apply the discounts you set from the app. If you still want to track the conversation details to your Online Sales channel, I recommend you change the app settings of Order type from Draft Order to Normal Order in General Settings. Please refer to your email for the instruction.