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Very quick responses from Hemadri she was amazing and helped me with multiple questions I had. Very knowledgeable about every question I had and spoke very professional if you are dealing with customer support Hemdri is the lady to go to.
Thank you 🙏🏻 so much for taking the time to share your thoughts about the app. 🥰😍
Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.
good apps. highly recommended. easy to use and very user friendly. support is great and very responsive
Thank you so much for the review!!💙
NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!
Thank you for your feedback
If i could give this app 0 stars I wouldn't hesitate to do so. This app has the power of overriding your shopify settings. I dont do free shipping outside of the US and this app just gave free shipping to a international customer which costed me more money than my product value. I would not touch this app. There are plenty of better options out there for you! Trust me!
Hey Skinny Golf!👋 Hope you are doing well.
We have updated our app with many new features and functionality. Now you can offer free shipping in particular countries only which you have selected.
To know about the new features please reach out to our support team at support@identixweb.com
Yours truly,
Binal Savani
Customer Success Team Lead
WHY WONT YOU GUYS GET RID OF YOUR LINGERING CODES OFF MY SITE??? IVE SENT EMAILS AND I GET NO RESPONSE?
Hello there,
I am sorry to hear about this and I really apologize for the trouble you had with the app.
We have removed the app code from your store so please check once from your end and let me know your thoughts.
very helpful and quick assistance service. very easy to customize. Thanks to Chandni for replying so fast.
-- DO NOT RECOMMEND AT ALL --
Unfortunately, almost broke my site completely. Of course I admit this may be a compatibility issue with my theme / this app, but ohh goodness this was bad.
Slowed down my site ten-fold, overwrote so much code, captured the entire page as it ran (which slowed the site down), and nearly broke everything. This app single-handedly will change the way I install apps moving forward.
The app itself was pretty nice- which is a shame. The UI was easy to understand, and I didn't have too many questions- it was just the poor execution of its implementation onto my website.
I genuinely think this had to be a fluke, because these reviews clearly show this app is doing something right- just not for me, and therefor I can not recommend.
Hello 👋🏻 there, I hope you are doing well.
I am sorry to hear your thoughts about the app.
I have checked your store activity for the app and seems you uninstalled the app within 1 hour and 42 minutes after the installation and don't have reached out to our support team for any help regarding the problems you faced on your website.
And I won't agree with your review as you haven't contacted our support team for the solution to the problems and just wrote your review here without giving us a chance to make things work again for you if there is any fault in our app.
I request you reach out to our support team using the below email address for your help.
support@identixweb.com
App didn't work out for me. Uninstalled. It left tons of code in my theme and screwed it up. Don't recommend.
Hello 👋🏻 there, sorry to hear that you didn't like the app!
UPDATED:-
We have made multiple attempts to reach out to you, but it seems that you're refusing our replies and not responding there. To rectify this situation, we kindly request your assistance in providing us with an alternate method of communication where we can reach you reliably.
Additionally, we would appreciate it if you could check your spam or junk folders to see if our emails have been redirected there unintentionally. Sometimes, email filters can mistakenly classify legitimate messages as spam.
We apologize for any frustration or inconvenience this issue may have caused, and we remain committed to resolving it as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding.
ORIGINAL:-
➝ Did you check the guide before uninstalling the app? If not, please refer to the below guide link for the app uninstallation where we have suggested the steps to remove the app code.
https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/
➝ I've seen that our support team is in touch with you for solving the problem you had with the theme. But you refused to give access to your website for removing the app code from your theme. Also, your last response is saying that you had managed to resolve the issue yourself.
➝ I hope you'll give us a chance to serve you our service and give it one more try for your website because this app will be useful to increase your order value by suggesting an upsell/cross-sell in the cart. 😊😊
Good Cart value options and support
Thank you for your review...🙇🏼♂️
It adds a lot of code to your theme and messes up your website after you uninstall it, really disappointing.
Hello 👋🏻 there, I hope you are well and safe! 😊
➝ I have looked for your conversation with our support team if you have reached out to us regarding the issue you were facing in the app but I haven't found any conversation from your end with our support team, unfortunately.
➝ I just wanted to know if you have visited our helpdesk before writing your review and I am not sure if you have. Your review doesn't show justice to your words about the app. 😉. 😉. 😜. 😜
Please check the below link to our helpdesk where we have instructed about the uninstallation of the app.
https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/
➝ I admit that the app is adding some codes in your theme files to run the functionality that our development team has built for the app to run on your website or any shopify website.
➝ If you still have any issues, please reach out to our app support team by using the below email address and I am sure that they will definitely help you to out with the problems you have with the app.
support@identixweb.com