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Never again ! You cannot choose which images to edit. The image description doesn't make sense and doesn't match the URL. I can now re-edit over 1000 images.
Hi Marco!
This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app.
Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans.
Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images.
Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup.
For example,
Original alt text:
Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker
Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png
Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg
Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem.
Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing.
In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding.
Regards,
Alex T.
Customer Success Team
We used this app for our website www.hippieflowerbikini.com and it worked so well! Thank you so much!
Awesome app! Try it you won't be disappointed.
This app is wonderful, very useful on my website. Thanks to the creators!
its not working the way it used to, i used this app for long time, i noticed few things, which i'm mentioning below...
1. i have installed it and optimized all images and paid the price, then i uninstalled it for some reason then installed again, the app is again asking for optimization, what is this? i have already paid the price, then why i need to pay again for that same images??
2. right now, app is not syncing images from my store, basic pain says 1000 images, but i only optimized 333 images, and its shopped showing more images to optimize, although i have added many images on my store
i don't know, this app works or just bluffing :(
Hi Inspiretrendz.com!
Thank you for your feedback and for being our loyal customer since April 2018!
Please find the answers to your questions below.
#1 When you uninstall any third-party application, Shopify sends the developer a request to erase all the information the app collected while it was installed. This is why you didn’t see your previous optimization sessions when you reinstalled our app. Please contact us anytime you need to skip the previously optimized images when reinstalling our app, and we will be happy to help you out with this!
#2 By default, our app periodically scans for new images and automatically optimizes them. You also can choose Manual mode, where all new images can be optimized in one click. However, we recommend Automatic mode for most of our users because there is no need to worry about slow and unoptimized images, and you can focus on building your store.
Please feel free to get in touch with us directly. We can clear up any questions you may have about how the Image Optimizer app works!
Thank you again for your feedback! - Vitalii
Excellent app, it makes the website load much quicker
The customer service is really helpful and good attitude. Thanks a lot. The app is good. Love it!!!!!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
We contacted the service after an issue with German "Umlauts". In just under 12 hours the issue was quickly analyzes and fixed.
Overall it was an outstanding service and tech skill!
Many Thanks for the great support!
TOP-SHELF.de
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
I would like to take the time to say that your app is amazing, it is simple, cost-effective, and does exactly as advertised. It saved me nearly 1gb of image data which is crazy for the low monthly price you charge. Customer Service provided by Alex is also 10/10.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Very very good customer service. I had questions before installing this App and Vitalii, the customer service rep, answered all my questions thoroughly plus gave me some more insight into how I can get our website load time to speed up. After I installed it, the directions and process of optimizing my photos was simple and the instructions were easy to follow. Highly recommend this app!
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii