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I just installed the app and paid $27.95 to use it. However, after using it for one day, I realized that the app does not sync inventory, which was the main feature I needed.
Because of this, the app is unfortunately not useful for my requirements, and it has been a waste of money for me.
I would appreciate it if you could look into this issue or arrange a refund, as the app did not perform the function it was expected to provide.
Hi, thank you for your feedback. Importify is a product import tool — it helps you import products from suppliers into your store, but it does not include inventory sync functionality. We're sorry this wasn't clear before you subscribed. Please reach out to our support team and we'll be happy to arrange a refund for you.
The trial is terrible- I asked for a refund because I didn’t want be charged … please refund
UPDATE: The app still has massive issues for me. Its not reliable! I have used this app for many couple years now. I would like to see tracking of inventory feature soon on it but otherwise, its great importer. I had an issue, and the customer service including the developer fixed it even on the weekend which is their time off. The app owner is highly professional, and very helpful. Thank you Moshe for your help & bringing this app to business owners. UPDATE: SINCE my first review its been two months and I would like refund for all my stores which the app does not work or do what is supposed to do.
I was not sure if it is legit to use images, descriptions and headers from someone else's product. So I asked my lawyer this question:
"Can I use images, headers, and descriptions from someone else's product from Amazon for my Shopify shop? After a customer orders this product in my shop I will order it on Amazon from the source of the image, header, and description.
Is this legit or will I run into Copyright/product infringement issues?"
Answer from my Lawyer:
"Hello XXXX.
Unfortunately what you describe as using images, headers and descriptions from someone else's product is going to get you into trouble.
I understand that you are trying to soften the blow by following through with Amazon but that isn't going to protect you from raising Copyright infringement issues.
Please note that copyright infringement carries statutory monetary penalties."
When setting up a dropshipping store, it's important to create original product descriptions and use your own images or those provided by the supplier with their permission. This will not only help you avoid any potential legal issues but also give your customers a unique and authentic shopping experience.
There are many Ai tools (include Shopify ai tool) in the market that can help you generate content for your products.
For example https://www.shopify.com/blog/ai-product-descriptions
Remember, building a successful dropshipping business takes time and effort, and it's important to do it the right way.
Thanks
This app has so many issues. I am not able to copy from any website. Also, there is no quick way to contact customer service. They also do not have a chat feature just a list of FAQs which is not helpful to those who need help right away. Do not get this app unless you like issues and spending money on apps that do not deliver.
Sorry for the bad experience,
1. According to Shopify you spent 28 minutes using the app,
2. We did not receive an email from you regarding the issue.
3. We tried to contact you via chat and email and we didn't get any response.
Check the screenshot -> https://share.cleanshot.com/vb6f9rrR
it's been 48 hours since we tried to contact you, please get back to us so resolve this.
They have hidden the unsubscribe cancelation button so you cant cancel.
terrible app, limited products to import.
Hi Belldecors,
According to our records, you installed Importify on October 8, 2025, at 2:29 pm and uninstalled it at 2:42 pm — just 13 minutes later. Since the onboarding process itself usually takes 5–7 minutes, it’s unclear when exactly you had the chance to actually try the app’s features.
To clarify, canceling a subscription only requires uninstalling the app from your Shopify store, which you already did successfully.
We didn’t receive any support request from you, so we’d love to understand what “limited products” you encountered during that short trial. Please reach out to our support team — we’ll be happy to help.
— The Importify Team
