In Cart Upsell
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Lovely customer service! When trying to make sense of my problem - one of the support guys, Denis was quick to ask if it was okay to have a live chat . So much time was saved. Thank you :)
Hello to our friends at Komma Kaffe
We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying In Cart Upsell & Cross-Sell and that Denis was able to assist you. We’ll make sure we pass your kind words along to Denis, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The In Cart Upsell & Cross Sell Support Team
Great app! The conversion rate of the upsell products is very good. Support is also great! Would recommend it.
Hello to our friends from 9 Oliveres
Thank you for writing this great review here! We appreciate the good word :-) We wish you and your store all the best! :-)
-Melissa & the In Cart Upsell Support Team
This is by far the best app i have in my shop. I would rate it 10 Stars if i could. The Support Team is very friendly, fast and solves your problem, if you have one.
Hello, friends at ProfiBuild
Thank you for this awesome 5-star review! We appreciate you sharing your experience with our customers and will continue to do our best to serve you.
Happy Selling!
-Jevon & The In Cart Upsell Support Team
Love this app. So many options and so much potential. It saved me a lot of money I was planning on spending on other apps
Hello to our friends from Layali.us
Thank you for leaving us this great 5-star review! We are happy to hear that the app has proven to be cost-effective :-) We appreciate your support!
-Melissa & the In Cart Upsell Support Team
Good app, easy to set up and has helped us sell more products to our customers. Good customer service.
Hello to our friends at Addison Clothing Store
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
The app is OKAY. The company lowered pricing ($10/mth) for new customers but didn't let existing customers know of the change and have continued to charge $10/mth more for several months. When asked to refund the difference, simply refused and asked if we wanted to move to the 'new' plans that offer the exact same services just $10 cheaper. Lost yourself at least one customer with that kind of dodgy practices! Bye! UPDATED 1 STAR TO 3 STARS
Initial support was particularly poor until I left a bad review. Since then I've been in contact with the Ops Manager who's been far more accomodating and offered an explanation as to why I wasn't moved over to the cheaper pricing after 6 months of overcharging as well as credit me for the overcharge. In my opinion, customers should have been contacted that services were being offered at a cheaper rate to at least provide us with the option, that failing, they should have had customer service offer the credit straight away. They've responded 10/10 to the initial negative review and provided me with everything needed, however, the problems shouldn't have happened in the first place so 3/5 stars it is.
Hello to our friends from Amazing Oils,
This is Sean, the Ops manager with In Cart Upsell.
I am very sorry about the confusion here - looks like our support rep should have proactively offered you a credit here :(
Please know that this was not intentional. We try to take care of every user of our app 100% - and I am here to do that for you. Just so you have more info on this - about 6 months ago, we changed our pricing structure to where people are now billed based on their "Shopify Plan" level (rather than choosing from various plans within our app). Some users now must pay more, and others pay less (based on what Shopify plan they use).
In your case, you are eligible to pay less... So I am happy to credit back the difference for you, plus offer a special deal going forward. I have emailed you directly about that.
Can I do those things for you? We truly weren't trying to do anything underhanded here...
Sean & The In Cart Upsell Support Team
Great app! We are loving what it can do. Very straightforward to set up and edit offers through simple intuitive rules. The support from Will is second-to-none, both quick and comprehensive. Highly recommended!
Great help given at the start to get the cart offer positioned correctly in our store theme. We wanted to show a clear offer in the cart that wouldn't then be further discounted by any loyalty codes. Easy to change promotions and publish them. You can control too whether you want a customer to choose more than one, whether they can close the offer and if they can visit the original product. We have sold from the cart offer so it works.
Thank you for your glowing and detailed review!! We are so pleased that you are enjoying the benefits of In Cart Upsell in increasing your AOV. Please reach out at any time and we can continue to help customize your offers and A/B test them.
-Tanu & The In Cart Upsell Support Team
Just started using this app. Got a hold of customer service within 5 mins and got awesome support to setup my first campaign. Thank you
Hello friends at Fuchsia Inc
We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you :-) We wish you and your store all the best :-)
Tanu & The In Cart Upsell & Cross-Sell Support Team
I needed help using the app, I chose to use the Chat option and immediately got an answer, and until I was fully satisfied the representative did not leave me!
This is a service and this is an app!
Hello to our friends from FunkyFish פאנקי פיש
Thank you for leaving us this fantastic review! We are extremely happy we could assist you! Happy selling! :-)
-Melissa & the In Cart Upsell Support Team