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I haven't used this app a whole lot yet, but so far it has done what I needed it to and when I ran into things I didn't understand, they helped me promptly through chat.
Hi Deluvia,
Thank you for taking the time to leave us this review! We're thrilled to have you as a new merchant on our app, and it is very gratifying to hear that you received excellent support from our team. Cheers and happy selling!
AMAZING service, always happy to help you get whatever you need done. Highly recommend.
Hi Really Rich Shop,
Thanks for providing us with your feedback! We make sure to provide our customer with the best service and fulfill each of your needs. We are happy to assist you anytime.
Super quick response to help with customer support, highly recommend. Thank you!
Hi By the horns,
Thanks for the positive feedback about or support! We take great pride in offering the best service possible, so this is very gratifying to read. Thanks again!
The app is super easy to use and their support is second to none! I can't fault the support I have received. Vijay and Lasandra have been incredibly helpful!
Hi Cook & Nelson,
Thank you for the nice review and for recognizing the efforts of Vijay and Lasandra. They are both highly dedicated to the success of our merchants and are very thankful to receive this kind of recognition. We are always here to assist!
Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.
Hi Coast Guard for Life,
We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard.
Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.
Very friendly support. My issue was resolved very quickly :)
Hi Signs of Beauty,
Thank you for the kind words! We take great pride in providing an outstanding customer experience and are always thrilled to received feedback that we've hit that mark. We're always here for you!
Lots of options and possibilities. Good customer service too, highly recommended!
Hi Kindershake,
We're so happy to hear that you're having a great experience with our application! Our development team is constantly working to add impactful features and functionalities, they will be thrilled to read this feedback. Thanks again!
Very good support, and the app looks simple and effective.
Hi Ecom Creatives,
Thank you for taking the time to leave us this review. We're very glad to hear that the app was easy and useful for you and that you had a great experience with our support team. We're always here to assist!
Love this app and great customer service! They were able to resolve an issue I had quickly. Super helpful and a great app to add to our store!
Hello Bombi Gear,
Thank you for your review of our app! It is fantastic that you experienced the customer service we thrive for and that you could express that experience. Please reach out to us anytime you need.
The Support Team
Very useful and very easy to configure ! Highly recommend it
Hi Omaj,
Thanks for the kind word! We're thrilled that you had such an easy time with setup, our development team has been working very hard to ensure that the UI is as intuitive as possible. Our team will be very gratified to receive this feedback!