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I love this app. Its perfect
Highly recommended easy to use. It will be more useful if could access the online shop while replying
Thank you for writing your review and sharing your feedback with us here, and we appreciate your recommendation. I will be sure to pass your suggestion onto our development team as I can why it'd be useful to be able to open the online store when speaking with a customer.
I hope Shopify Inbox continues to be of use to you and your business moving forward, and thanks again for reaching out. -Victor, Shopify Support
Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.
Hello NookSleep, thanks so much for your 5 star review! Hopefully the Shopify Chat helped during BFCM and led to more sales and great customer conversations.
Wishing you great success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Works well. We can definitely better manage communication with our customers. I would rather this be integrated within the same shopify app and not a separate app but that's just an additional improvement
Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.
I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.
I wish it would not log me out and force me to login in each time... it feels as if it is a little disconnected from the rest of my store... besides this, it's nothing special but works just as needed... so I am still happy with it.
(only getting too much spam)
Hey, there! Glad to hear the app is working as needed. At the current time the app does log you out in order to protect your and your customers' security, however I can definitely understand how convenient it would be to stay logged in. I'll be sure to pass that request on to our developers. Thank you! - Brie, Shopify Support
This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.
The Shopify Inbox chat app is an exceptional tool that has remarkably simplified and streamlined our communication with customers. Its straightforward design is not only easy to navigate but also significantly enhances our customer interactions, leading to a vastly improved customer experience. Through valuable insights gained from direct feedback, we have been able to gain a deeper understanding of our customers' shopping experiences. This has been instrumental in allowing us to tailor our online store to better meet their needs. I highly recommend the Shopify Inbox app to any retailer looking for an effective way to connect with customers and refine their e-commerce strategy based on real user feedback.
its very good ' easy to understand and use ' fast loading and interactive app very very good i would recommend it