Shopify Inbox

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. Good

does a decent job crafting answers

Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

I wish customers could upload images to resolve issues, then all my communication would be through the app.

it is easy to navigate

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

some spam gets through, 4 out of 5 emails are spam but all else is great