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I like this app. I've connected my cell phone and can trust that if a customer has a question I will be able to respond to it right away.
Incredible app! A must-have for every business. It's incredible how it gets leads every day, the mobile app is excellent too.
Thank you so much for your feedback, I am glad to hear the app is working out well for you! -Ivy, Shopify Support
The app works well, however it would be much better if there were scheduled times it was On or Off for when we cannot respond.
Hello Science Supplements - The Equine Nutrition Specialists, thank you for the review and feedback.
We understand how important the hours of availability feature is for transparency with customers. While it is possible for iOS users to set up Chat Hours Availability for Shopify Ping, we are hoping to have this feature available to Android users in the coming months.
As always, keep Shopify Ping app up to date for all of the latest releases and bug fixes. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Sehr gute App. Man kann einfach und schnell mit den Kunden kommunizieren. Die Einrichtung war kinderleicht. Den Support habe ich einmal angeschrieben und mir wurde umgehend geantwortet. Den 5 Stern bekommt ihr, wenn man den Chat zu bestimmten Zeiten abstellen könnte.
Gayet güzel olmuş
Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!
Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................
We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars.
**UPDATE**
This app is performing much better and not only does it inform me when I have a message, but it continues to remind me until it is answered. Way to improve and app!
Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support
I am using this app since long time and it is very user friendly and easy to chat with customers. The best part is easy to assign the chat to different staffs, cool colors and design. Very recommended.
The app has come a long way. Search is new which is good. Just the labels or tags would be great.
We might be far away but an integration into WhatsApp would be revolutionary.
Cant wait for more improvements.
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support