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We would like to be able to send videos on this
But the shortcut key settings here, can you reply automatically?
Thank you for writing your review and for sharing your feedback with us here. It is possible to set up a variety of automated messages in Shopify Inbox, including first reply and quick reply messages. You can read more about them here: https://bit.ly/3SzWriP
In terms of adding videos in your Inbox messages, this is not yet possible but I can see why this would be beneficial. I'll be sure to pass your suggestion onto our development team. -Victor, Shopify Support
We like being able to communicate instantly and interact with customers when they need us for questions.
Great app! It tells you the customer and the order typically either their last one or current one in their cart.
Its excellent.
Muito útil me ajuda a tirar as duvidas dos clientes na hora do checkout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Occasionally, specific customers who utilize the contact page find on my website, sometimes their messages are directed solely to my personal email address and consequently do not appear within the Shopify Inbox. This diversion of messages to private email accounts can result in a lack of centralized communication and potential oversight. As a result, there might be a delay in responding to customer inquiries or addressing concerns promptly.
Very good, only frustration is that on Apple Business Chat it only allows full screen chat which doesn't enable to take visitors on a site tour.
Hi Lord Huff and Puff, thanks for the 5 star review and the feedback!
We are always working on improving Shopify Chat and Apple Business Chat. I'll make a note of your feedback for our Developers. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
Chat pot is one of the most powerful to use on your website even if you are still in the preparation period, just adding some questions and auto-reply can be used to direct your lost visitors directly to right place and solve the issue without spending your time in it, keep going guys, great app
Good UX
The app has helped us easily communicate with customers which in turn has increased our sales. The only thing I've noticed is it goes down once in awhile and I need to re-signin. Overall - it's been great.
Thanks so much for your review! We're glad to hear you're enjoying the app overall. If you continue experience issues with it, feel free to contact our support team and they'd be happy to do some troubleshooting with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support