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This app is very helpful to communicate with the customer who are not input there email address when they make an order.
Hi ZodyMerch, thank you for the 5-star review!
We agree! Shopify chat is a great tool to communicate with customers.
We hope this helps lead to many more sales!
Get in touch with our fabulous customer service team at ping@shopify.com if you need anything else.
Best regards,
Ruby C.
Senior Support Specialist - Ping
I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
Ter um chat na minha loja é importante. Mas não imaginei que fosse tão bom. Vinculei às minhas redes sociais e sou notificado e posso responder por aqui, conversas das redes sociais. Isso é incrível! Além de ser muito fácil de configurar, oferece respostas automáticas, o que facilita muito o pronto atendimento e orientação ao cliente. Muito satisfeito até agora. Super recomendo!
It is a very good app, very easy to use, smooth communication with customers and friendly interface~~
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.
Cumple con su función, la conexion con los canales sociales es excelente y las herramientas para contestar son las esenciales. Echamos en falta que sea más como un CRM con un funnel, poder agregar las redes sociales dentro de un contacto, estadísticas de los agentes y conexión con las compras de los clientes desde redes sociales.
Todo genial! La verdad es que funciona de maravilla y se integra a todos los canales de venta. MUY RECOMENDABLE. El único problema es que, los correos de notificación no se pueden desactivar y se mandan a todos los empleados de la tienda. ¿Alguien le pasa lo mismo? Por todo lo demás, excelente.
Works a treat. The feature to set auto responses is very useful. This app is where the sales are converted.
I get a lot more conversions and it is easy to navigate. My assistant can also easily navigate and help reply to messages.
instagram request messages dont show images, which is a hassle. otherwise its pretty useful to have all messages in one platform