Shopify Inbox , 4 449 arvostelua
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Hi, great app! We have a question, is it possible to enable chat only on specific pages? For example just on the main screen. Thank you
Hi framesvision, thanks for leaving a review!
At this time, the Shopify chat widget is found on all pages and can't be customized to appear on specific pages. I will share your feedback for customizing the button location with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!
I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.
Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features
Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
Easy to use! Adding it to a second website! Not sure if I like having FB and IG integrated with it, but all messages are in one place.
Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.
Hello Conscious Ink, thank you so much for your feedback!
On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date!
Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at ping@shopify.com. Thank you!
Hope that helps.
Best regards,
Veronica N.
Kit and Ping Support
I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.
Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.
SO far so good! I was reluctant due to the rating but decided after much thought to give it a try. Its is straightforward layout and easy to manage. I am loving the integration with Apple.
Hello Hometells, thank you for the 5-star review!
I'm glad to hear that you are finding the app straightforward and easy to use. I hope this leads to more conversations and conversions!
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Awesome entry level chat, for startups. Would love to have features like changing the name of the sender (me) to anything I want without changing the main options like the shop name etc. But overall very good, and free. Could not ask for more