Shopify Inbox

It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.

Important Notes:

Pro:
It's Free
Increases ROI*
Increases profit*
Improves brand image*
Improves customer service level*

and many more benefits

cons:
no scroll bar to see new messages - or (auto scroll to the latest text)
notifications (Have not seen any yet)
sounds (really would desire for some sounds to alert that a customer is trying to contact us or me)

Fantastic Idea, Can not wait for the improvements in the future, I strongly recommend people to download this app!

it has many benefits that could be of use to you and your team and mainly your customers.

I like the idea, to get everything into the backend of the webshop, but it lacks a few things. I does not pull old messages in from messenger only new, and not new messages written from outside inbox, this means that if you have made contact with a customer for a competetion etc, you cannot see the conversation in inbox, before the customer answers :-(. Alså more providers like zendesk, freshworks and soho, could be nice to be integrated into this, or maybe even go all the way, and let the system handle a custom email address, so that all written customer service could be handled in this system. It does not seem like the integration part has been delt with since the start of this project. An email channel with custom email, would solve quite a bit..

pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?

UPDATED REVIEW: Moved to 1 star. No progress has been made with this app. It doesn't load half of the time. There is no way to deleted/complete messages or categorize them still after 6 months and a newly updated name. Still no way to switch between stores. If you have multiple stores, you have to log out and log back in. There is no easy way around this. Original Review: 2 Stars We have 2 stores, we are unable to manage both within shopifyping.com There isn't a way to have a set schedule when our customer service staff shows up to work every day. The message management is clunky and you're unable to filter/archive old messages. When this app gets much needed improvements, my review may change.

Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger

Shopify Inbox Login Error.
When I log in Shopify Inbox App in Android, Error Code : browser_not_found.Ens come out. Even though my mobile phone installed Chrome and Samsung Internet. My phone is Samsung Note 9. Please help me on this.

It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.

I didn't know that my notifications were off I am setting them back on. This way I won't miss them.

We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.