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Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online.
Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app
Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support
wonderful, the Shopify chat tool is a great one-way tool for keeping in touch with customers. So I highly recommend this tool
Hello FairyLight, thank you for the awesome review!
So happy to hear that you would recommend the app to other merchants! We agree, Shopify Chat is a great way to not only support customers but also convert traffic to sales! Find out more in this article: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.
Hey, there. Thanks for reaching out about this; I'm sorry to hear that you're having trouble logging into the app. There are a number of reasons that you may be receiving this error - I'd recommend double checking that both your app and your device are on their most recent update, and that you're logging in using the same credentials that you use to access your Shopify Admin. If all of this is correct, please contact our live Support team who can look into this further for you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers
Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at inbox@shopify.com and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support
I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.
I already had a "Contact Me" link on my site.
Since adding the live chat, customer interaction has gone up considerably.
Many have resulted in immediate sales.
Great to hear customer interaction has improved, thank you for taking time to leave this review! -Ivy, Shopify Support
The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note:
* Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon).
* Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere).
* We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them.
* It would be good to be able to style the chat button via CSS more so than we can now.
* Being able to hide the chat button on certain pages more easily would be great.
Hi, there! Thank you so much for taking the time to leave a review. I'm glad to hear you're enjoying the app, however I'm sorry to hear about your issues with notifications and syncing between phones. If you'd like to email us at inbox@shopify.com, we'd be happy to help you troubleshoot those.
Regarding blocking spam customers - you are actually able to do this within the app now! You may need to update the app or your device in order for this to show up. Thank you for your feedback about the chat button as well - I'll be sure to pass on those requests to our development team. Cheers! - Brie, Shopify Support
You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!
still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.
Hello Ratchet and Righteous, thanks for leaving a thoughtful 5-star review!
We're so glad that you are loving Shopify chat so far! It is a great tool that will help you convert visitors to your storefront to sales. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping