Arvostelut (4 743)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 78 % arvioista on 5 tähteä
  • 14 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
28. syyskuu 2021

It’s not possible to translate the user interface of the app. The chat appears to customers always in English so it’s only useful for shops in English.

Mojshop
Serbia
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 4. lokakuu 2021

Hey, there. Thank you for taking the time to leave this review, the online store chat appears in the same language as your theme. If you are using an unsupported language, then online store chat defaults to English.

You can reference this under the "Appearance" section of our guide for Shopify Inbox here (https://bit.ly/2WKVX28). Thank you again for taking the time to leave this review. -Marty, Shopify Support

29. syyskuu 2022

Ajuda a conectar com os clientes no site. Muito bom. É realmente útil pra entregar e se comunicar com consumidores.

Mais Loot
Brasilia
2 päivää sovelluksen käyttöä
7. huhtikuu 2022

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

Housse De France
Viro
28 päivää sovelluksen käyttöä
28. joulukuu 2021

Useful app but we have a big problem with it. It adds (1) to the page titles. And it affects google search results. The number count is caused by the notification count for the Chat feature on storefronts being added to the metadata of the store. This information is being picked up by search engine bots which then update the search result titles. We need a decent shopify help!

Jack Martin Menswear
Yhdistynyt kuningaskunta
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 11. tammikuu 2022

Thank you for writing your review and for letting us know that you're experiencing this issue. This is something our development team is aware of and we are working with Google to find a resolution, and we believe we have found the cause of the issue and have made the change that should help resolve the issue.

The fix may take some time to come into effect as Google needs to recrawl your website in order for the problem to be resolved. You can ask them to do this as per the instructions listed here: https://bit.ly/3HUjHT9. -Victor, Shopify Support

4. syyskuu 2022

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

Ms. Chu Soap & Beaut
Hongkong – Kiinan erityishallintoalue
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 26. syyskuu 2022

Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.

This is something I'd like to help you with, so please send an email addressed to Victor to inbox@shopify.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox

8. joulukuu 2021

Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.

Get A Whiff @ Cherry Pit Crafts
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 14. joulukuu 2021

Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear the app didn't work out with your shop. If you reference our Shopify Inbox guide (https://bit.ly/3IRcODq) it notes different ways to create automated messages for your customers. One idea would be to let your customers know the available hours for your team to reply. Thanks again for reaching out! -Marty, Shopify Support

Muokattu 11. tammikuu 2022

The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent.
- See what pages, ip adress, last url visited, live-url, and country etc the user is typing from.
- Add more customization to the chat in terms of how it looks, colours, branding, etc.
- Function to have the chat appear in different ways in mobile and desktop.
- Function to have the chat only appear on example the /contact page only. And not on all pages as of today.
- At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!

Villahome.se
Ruotsi
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 20. tammikuu 2022

Hey, there. Thank you for reaching out about this. Our developers have deployed a fix to resolve this issue. However, it could take some time for Google to recrawl your page in order to reflect the changes. If you'd like to request Google to recrawl your page manually, you can follow the steps here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support

28. elokuu 2019

You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email

Ozidealsaustralia
Australia
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 22. huhtikuu 2020

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

16. lokakuu 2023

Good job!

Queen Things
Kanada
24. helmikuu 2023

Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that
Any solution?

Hypnia IT
Ranska
Noin 2 kuukautta sovelluksen käyttöä
Shopify vastasi 6. maaliskuu 2023

Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a question. However, in the event that there isn't anyone available to reply to customers using the online store chat, the email is required so that their questions can be forwarded to your inbox allowing you can get back to the customers later.

That being said, we can see that there are some improvements that could offer a better experience, such as capturing the customers' information only when the online store chat is offline or by making some of the fields optional, and we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support