Arvostelut (5 932)
Tarkenna
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Luokituksen mukaan
Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database or google sheet)
2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found
3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.
As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
Works very well, unfortunately still missing one or two small things. The customer and we do not get a chat history automatically.The automatic mail that a customer has written also does not work for some time. Super functional and clear, easy and fast setup.
Hey, there. Thanks so much for writing this review! We're delighted to hear that our app is working well for you, and we appreciate the feedback. We can see how having a chat history can be helpful for our merchants, and we'd be happy to pass this suggestion onto our development team!
If something isn't working properly on Shopify Inbox, then we may need to take a closer look at your account in order to resolve the issue. Please contact us via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through callback, live chat, or emails. Cheers! -Elias, Shopify Support
it's really nice and cool app so far it's doing the job working very well for me, i don't know about tomorrow.
we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.
I liked this application, i can see the notification each and every time a customer reach out to me.
Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!
Thank you for writing your review and I am sorry to hear that you have been receiving these inappropriate and unwanted spam messages through Shopify Inbox. Unfortunately receiving these types of messages is always a possibility when you open up lines of communication with potential customers.
While it is unlikely that we can help prevent all spam messages from coming in, there are some options on our end that may be able to help. Please send an email addressed to Victor to inbox@shopify.com and I'd be happy to try and help you with this. -Victor, Shopify Support
On utilise cette app et c'est vraiment pratique pour nous. Ceci permets de parler directement avec les clients via un seul chat.
Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.
Greatt