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So sosish app. On the plus side it's easy to use and integrate with Shopify. On the other hand, desktop version is pretty crappy (crashes frequently) and does not have basic things like a search function.
Works well, however being tied to Ping and no translation strings available, this is still in beta. Let's wait few months.
Hello IloinenKirsu and thank you for your review.
Wanted to let you know that now the Chat widget and welcome message are now automatically translated to appear in the same language as your storefront. Hope that helps make Shopify Chat more effective for you.
All the best,
Ellen
I love the way this app works. It provides exactly what I need and extremely helpful and convenient to use.
It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
got told by support to change the colour and icon when this is not the issue, (tried anyway)
Hi, there. Thank you for providing this feedback. It sounds like there could be a technical issue occurring here. We recommend testing this is out on a freshly downloaded version of your theme. If it doesn't occur in this theme, it is a theme error in your live theme. Please reach out to our live support for more assistance!
The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order
Really needs voice or video connection to the customer for better customer service.
The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.
Hello FixProvider -
Thank you for your feedback and letting us know about the problems you were seeing in Safari. We have fixed the centering issue as well as the problem that prevented the widget from showing up after a page refresh. You should see those working properly now.
All the best,
Ellen
es una buena aplicacion, pero seria mejor su directamente te enviara respuesta a whatsapp mas que al correo cuando uno no responde de inmediato. se hace mas facir la comunicacion por whatsapp creo. ademas seria bueno que uno pudiese ponerle un timbre exagerado e insistente al telefono cuando llegan mensajes por aqui, se pierde facilmente el momento online con el cliente.
The app is great for communicating with customers, however, I've received soliciting spam messages which can be annoying.
I like this app! It gives me an opportunity to connect with my customers when they are actively browsing my website. I haven't come across any issues using the app. I like that I can use it on my desktop as well as on my mobile.