Shopify Inbox

I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

This app has bags of potential, the link with shopify admin is great and beats external apps, living in the infrastructure of the shopify system makes good sense.
The biggest gripe we have is you can't schedule office hours on it - you can do it for responses (after a customer has sent a message it will send something), but we want to do it so it shows us as offline prior to a customer sending a message - it is bad service them writing out a message expecting a reply and then it saying we are offline. Also some customers don't read the offline response and end up sending messages getting frustrated that we aren't replying to them at 3am!
Also, our phones ping through the night and all weekend as customers think we are online for them.
How do we set it to show a customer we are offline initially?

The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.

Sencillo de utilizar y muy útil. Una forma sencilla de que contacten tus clientes y poder atenderles desde cualquier dispositivo.

Gostei muito deste APP Poderia ter integralização com whats App?
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abraços!

Great!
Game Changer!
I love this tool. I tried many others before and this one is better than the other ones on the market

As a free App it is definitely a handy chat feature. I would like more customisable features. E.G When you're using a mobile device and browsing on the website the "Chat with us" Box is way too big and crowds the screen. Also you need the option to close the box as it gets annoying / in the way, in particular on the mobile. I have spoken to Shopify and they said they're working on these upgrades. If Shopify can apply some edits and changes then my rating would improve.

I used to get bogged down with emails to the point of not checking inbox for days - too much junk mail! I'd miss customers' emails. Not any more! I love this app because it lets me know when I have a customer wanting to talk with me, and that's really important to me. Tip - be sure to enable mobile notifications and you'll never miss another timely connection with a customer.

the great and essential app, that allows real-time chat with customers. glad its from shopify. we just started using it.