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It's like having my assistance working for me.
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.
Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".
Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.
- Shopify Inbox Team
Thank you for this easy app to use for reaching out the clients
Amazing Service, easy way to reach local customers
All good, we have been using this app on J30.co.uk for about a month and works well
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.
Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.
- Shopify Inbox Team
This app has been very helpful for the customers wanting to reach out directly through chat vs an email or phone call. I've been using it for a few years now and I would recommend it.
Really good, works great, on desktop, on mobile. I'm always in touch with existing and prospective customers.
I like the new IA response system. It works fairly well
It has worked very well. Honestly made the customer service job so much easier for me! The only thing I wish it offered is a way to link the chat to help direct customers to it.